Job Overview
We are looking for experienced administrators to join our busy gynaecology service at Princess Anne Hospital. You will work in a variety of administrative roles.
Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.
Our trust values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.
We can offer a huge range of career paths within the administrative field and we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
If successful you would be placed in an administrative position suited to your skills.
Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.
Booking administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.
What You’ll Do
To provide an excellent customer service to patients, relatives/carers and to external agencies
Ensure a consistent and effective administrative service is maintained at all times
Build relationships with stakeholders internally and externally
You Will
WHAT WE’RE LOOKING FOR
Have experience of working in a customer services environment
Have a friendly and approachable manner
Be polite, sympathetic and diplomatic and have a can do attitude
Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
Provide comprehensive administration services and have high standards of accuracy and attention to detail
High standards of accuracy with attention to detail
Ability to communicate over the telephone and in person
Competent IT skills, including a working knowledge of Microsoft Office packages
The ability to work independently but also be a good team player
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
Skills and competencies
Essential criteria
- Ability to learn and assimilate information quickly
- Admin and clerical skills
- Communication
- Customer service
- General IT skills
- Microsoft Office skills
- Multitasking
- Prioritisation
- Teamwork
- Time management
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
