Thank you for your interest in this vacancy!
We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
An exciting opportunity has arisen at the
Bristol Centre for Enablement in Patchway, within the
Wheelchair and Special Seating Service.
We are looking for an experienced, enthusiastic and motivated individual to join our well established team of administrators to deliver a high quality, patient focused service.
The successful candidate will provide administrative support to the Wheelchair and Special Seating Service. To take incoming calls from services users and healthcare professionals referring into the service. To work closely with the clinical specialist team providing administrative support and processing documentation and paperwork to support the patient pathway.
Main duties of the job
- Input patient information onto the Wheelchair service computerised database.
- Open all post received by the service and undertake appropriate indicated action.
- Validation and processing of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
- Close down equipment delivery notes onto the computerised database.
- When required, arrange the collection of no longer required equipment, for example, from deceased patients.
- Updating the patient’s computerised record.
- Checking on any outstanding orders or ongoing interventions.
- Raising the collection paperwork on the computer.
- Pick up incoming phone calls when required to support other staff within the clinical administration system.
- Provide support to the service by filing of paperwork.
- Respond to service enquiries by telephone or visitors to the wheelchair service.
- Support aspects of the administration services to the wheelchair service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
- To rebook appointments as required
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
This post is based at one of our offsite locations; the Bristol Centre for Enablement (BCE). BCE is a regional enablement centre based at Patchway who provide a range of specialist disbaility equipment for patients across the South West.
Detailed Job Description And Main Responsibilities
- Input patient information onto the Wheelchair service computerised database.
- Open all post received by the service and undertake appropriate indicated action.
This Will Involve:
- Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
- Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service.
- Checking the referrer detail against the department held accredited referrer list.
- Log all new patients meeting the criteria onto the wheelchair service database.
- File inappropriate referrals and send out reject letters to the referrer and patient.
- Pass logged referrals to clinical and other professional staff within the department.
- Log existing client referral forms, where patients are returning to the service for further intervention. Pass referrals to the appropriate staff or to the tray to await the attention of professional staff.
- Close down equipment delivery notes onto the computerised database.
- Update details of clinic referrals onto the computerised database.
- When required, arrange the collection of no longer required equipment, for example, from deceased patients.
This Will Involve:
- Updating the patient’s computerised record.
- Checking on any outstanding orders or ongoing interventions.
- Raising the collection paperwork on the computer.
- Passing information to the appropriate agency for action.
- Communicate with:
- Clinical and other professional staff within the wheelchair service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Pick up incoming phone calls when required to support other staff within the clinical administration system.
- Provide support to the service by filing of paperwork.
- Respond to service enquiries by telephone or visitors to the wheelchair service.
- Support aspects of the administration services to the wheelchair service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
- To book transport as required
- To rebook appointments as required
- Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
Person specification
Education/Training/Qualifications
Essential criteria
- GCSE English or equivalent
Work Experience
Essential criteria
- Basic Keyboard skills
- Basic experience of database inputting
- At least 1 years administration experience
- Experience of communicating with patients/customers over the phone
Desirable criteria
- Experience of working within a health or social care setting
- Experience of working with medical records
Knowledge/Skills/Abilities
Essential criteria
- Ability to prioritise allocated work
- Ability to work as an individual within the team setting
Personal Qualities/Special Circumstances
Essential criteria
- Ability to project a professional, responsible image i.e. manner and telephone skills
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
