Job Description
Location: Healix Group, Healix House, Esher Green
We are recruiting an Administrator in our Government Team at Healix in Esher. The job title for the role will be Clearance Coordinator.
The Clearance Coordinator works together with the Clearance Nurse team to administer the medical clearance process for Government employees who will be travelling overseas for work or who will be taking up an overseas post for a longer period of time.
What We Are Looking For
Requirements, background, skills (hours, travel etc.) –
- Ability to work well in a team and take responsibility for the areas of the clearance service that are non-medical.
- Excellent Oral Communication Skills, Excellent Written Communication Skills, Attention to detail, Organisation, Time Management, Prioritisation, Results Driven
- Have enthusiasm and self-motivation to take a positive approach to solve the issues that are current and emerging with the clearance service
- Ability to liaise effectively, and problem solve issues related to clearances with all internal staff, the wider Healix group, clients and members.
- Ability to work calmly under pressure and escalate issues to managers for early resolution.
- Ability to be adaptable and proactive in managing the workload on the day.
- Ability to review data to help inform how things are working and the ability to look at doing things differently to improve our process.
- Ability to keep accurate records.
- Have an awareness of the different posting locations, the challenges and services available.
- Ability to spot gaps in information and use it to build on our information management.
- Be adaptable to changing work demands.
- Be confident taking and making telephone calls.
- Experience in handling medical clearances preferred.
This is a part-time position, 21 hours per week. The Full Time Equivalent salary is £25,000 which will be prorata'd for a shorter working week.
About The Role
Main purpose of the role including responsibilities:
- Be an expert in leading the clearance service.
- Take responsibility for the non-medical aspects of the One HMG medical clearance applications from enquiries via the main inbox through to completion of outcome paperwork with support from line manager and Operations Managers, clearance nurses and others in the team as needed.
- Keep up to date on all aspects of clearances – e.g. how the hub can help people upload information; which locations need additional input (such as hostile locations); what the hub warnings mean to ensure those going overseas are provided with the right information (e.g. zika letter, air pollution letter)
- Leads on the liaison between team members and PAGS, RPS to proactively obtain and maintain key information, recognising where the gaps are and seeking answers.
- Take responsibility for the agenda to ensure clearances are handled in line with KPIs.
- Keep accurate and up to date records so that next steps are clear to the member, the team and the PAGs .
- Answer telephone queries from clearance applicants, their managers, external clients and key stakeholders and make accurate, relevant appropriate notes in case files.
- Be a role model for other team members and lead by example.
Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Excellent communication skills
- Ability to liaise effectively, and problem solve issues related to clearances with all internal staff, the wider Healix group, clients and members
- Adaptable to changing work demands
Desired Criteria
- Awareness of the different posting locations, the challenges and services available
- Experience in handling medical clearances
Closing DateFriday 8th August, 2025
Contract Typeparttime
Salary£25,000.00 Yearly
