We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An opportunity has arisen within the Physiotherapy department at Ysbyty Aneurin Bevan for an Administration Team Leader who is highly motivated and has energy, drive, and commitment to their work.
We require someone who has exceptional organisational and communication skills and a friendly, flexible, and professional approach to the service. The post holder must also have excellent time management skills, be self-motivated and proactive.
The post holder will work closely with the physiotherapy service Performance Manager and take key responsibility for waiting list management for the department. Working knowledge of the Myrddin system is essential but additional training can be given.
The successful candidate will have proven experience of developing and managing efficient and accurate administration processes. Excellent computer skills are vital to this post as it provides administrative support to the Physiotherapy Manager in setting up and managing staffing related files and databases.
Main duties of the job
The post holder will have supervisory responsibilities for a small group of admin staff reporting to them including undertaking regular appraisals, sickness management and performance management to ensure the smooth running of the department.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications And Knowledge
Essential criteria
- Good general education to GCSE or equivalent
- Knowledge of patient administration and Qualification at NVQ Level 3 or equivalent
- Knowledge of specialist functional terms and organisational policies and procedures specific to Physiotherapy
- Skilled use of computerised database
Desirable criteria
- Leadership and management experience / qualification
Experience
Essential criteria
- Experience of dealing with the public
- Working experience of WPAS
- Current or recent experience of office management
- Experience of direct staff management
Desirable criteria
- Previous experience in physiotherapy service
- Familiar with CWS or other health board computer system
- Previous experience in a health care environment
- Management of waiting lists
- PA or secretarial experience
Skills and Attributes
Essential criteria
- Advanced keyboard skills
- Excellent verbal and written communication skills
- Excellent telephone manner
- Ability to prioritise workload
- Good attention to detail
- Ability to work as part of a team
- Ability to work under pressure
- Problem solver
- Ability to input and retrieve information
- Able to maintain confidentiality
- Willing to learn and implement new skills
- Ability to adapt to changes in work routine
- Ability to work without direct supervision
- Evidence of initiative
- Good time management
- Ability to analyse data and recognise trends
Desirable criteria
- Demonstrate an understanding of the NHS
Other Requirements
Essential criteria
- The physical ability to perform and cope with all aspects of manual handling as demanded by the role
- Commitment to lifelong learning
- The ability to travel between sites within the health board
Desirable criteria
