Administrator (Arabic Speaker)

Company Description

TCL Global is dedicated to transforming international education by supporting universities in growing globally and assisting students through every step of their study abroad journey with personalized career guidance. For over a decade, TCL Global has utilized a unique blend of local expertise, advanced technology, and human care to simplify and enhance the global education experience. With over 60,000 applications processed, 20,000+ students guided, and 100+ trusted university partnerships, TCL Global provides a seamless, transparent, and scalable recruitment experience. We leverage AI-powered technology and in-country networks to ensure an efficient, reliable, and impactful global education process.

Role Description

This is a full-time, on-site role for an Administrator (Arabic Speaker) located in United Kingdom, Portsmouth [TCL Global HQ]. The Administrator will be responsible for day-to-day administrative tasks including managing communications in Arabic and English, maintaining records, coordinating with students and partners, and ensuring smooth office operations. The role involves managing schedules, supporting event planning, handling inquiries, and providing general office support to ensure operational efficiency.

Responsibilities:

• Manage daily administrative tasks, including preparing documents, organising files, and scheduling appointments.
• Answer incoming calls and respond to student and parent enquiries in Arabic.
• Provide advice on study options, admission requirements, and application processes for UK universities.
• Accurately input and update student information in the database.
• Coordinate with internal teams to ensure smooth admissions and enrolment processes.
• Follow up on applications and ensure all required documents are received.
• Support the marketing and events team in promoting academic programmes.

Requirements:

• Previous experience in administration or customer service, preferably within education or student recruitment.
• Fluency in both Arabic and English (spoken and written).
• Strong communication skills with the ability to engage effectively with people from diverse backgrounds.
• Excellent organisational skills and attention to detail, with the ability to handle multiple tasks.
• Proficiency in Microsoft Office and basic IT skills.
• Candidates must have the legal right to work in the UK. This is an office-based role in Portsmouth, and applicants should be based locally in the Portsmouth area.

Work Environment:

You will be part of a dynamic and supportive team in an international work environment, with the opportunity to work closely with students from across the Arab world, helping them achieve their educational goals in the UK.