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Administrator
Correct Contract ServicesAndover, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
—
SOC code
Not classified
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Going rate
Skilled Worker going rate
About the role
Join CCS & Help Shape the Future of Renewable Energy!
Job Purpose
We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.
Benefits For Working At CCS
Pension Scheme: Auto-enrolment after completing probation.
Annual Leave Flexibility: Buy or sell annual leave after probation during allocated windows.
Enhanced Benefits Package: Available after two years of service, based on performance.
Professional Growth: Opportunities for development and career progression.
Convenient Parking: Available at office locations.
Referral Bonus: Earn bonuses for successful referrals.
Training: Work-related training provided (in-house and external as appropriate).
Employee Assistance Programme: 24/7 support for personal and professional challenges.
Duties
Schedule and coordinate service appointments for field engineers efficiently.
Continuously improve scheduling processes to maintain accuracy and efficiency.
Assign service requests based on skill set, location, and availability.
Ensure compliance with CCS operating protocols and manage engineer diaries.
Liaise with engineers daily to optimise service planning and delivery.
Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
Monitor and manage WIP to ensure all tasks are completed promptly.
Provide daily reports on works in progress, compliance visits, and repairs WIP.
Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
Maintain strict adherence to company operations and ensure IT system accuracy.
Skills/Qualifications
Job Purpose
We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.
Benefits For Working At CCS
Pension Scheme: Auto-enrolment after completing probation.
Annual Leave Flexibility: Buy or sell annual leave after probation during allocated windows.
Enhanced Benefits Package: Available after two years of service, based on performance.
Professional Growth: Opportunities for development and career progression.
Convenient Parking: Available at office locations.
Referral Bonus: Earn bonuses for successful referrals.
Training: Work-related training provided (in-house and external as appropriate).
Employee Assistance Programme: 24/7 support for personal and professional challenges.
Duties
Schedule and coordinate service appointments for field engineers efficiently.
Continuously improve scheduling processes to maintain accuracy and efficiency.
Assign service requests based on skill set, location, and availability.
Ensure compliance with CCS operating protocols and manage engineer diaries.
Liaise with engineers daily to optimise service planning and delivery.
Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
Monitor and manage WIP to ensure all tasks are completed promptly.
Provide daily reports on works in progress, compliance visits, and repairs WIP.
Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
Maintain strict adherence to company operations and ensure IT system accuracy.
Skills/Qualifications
Strong reporting and administrative writing skills.
Proficiency in Microsoft Office and workflow management.
Excellent organisational and analytical skills.
Professional problem-solving and inventory control capabilities.
Exceptional verbal communication skills.
Experience Required
Previous experience in scheduling, administrative, or customer service roles, preferably in a service-oriented industry.
Strong interpersonal and communication skills with a customer-focused approach.
Proficiency in scheduling software, CRM systems, and general office applications.
Exceptional time management and the ability to handle multiple tasks simultaneously.
Personal Attributes
Commitment to truth and knowledge sharing.
Dedication to improvement and teamwork.
Accountability and a sense of ownership in the role.
Goal-oriented with a drive for success.
Flexible and eager to expand knowledge and skills.
Why Choose CCS?
Develop new skills with full training programmes, coaching, and mentoring support.
Clear pathways for career growth and personal development.
Long-term contracts and job security.
Competitive pay rates that reflect your skills and dedication.
About Us
Since 2007, CCS has provided high-quality boiler installation services to social housing customers. With a diverse and growing team, weve expanded to adopt cutting-edge technologies. CCS is a leader in renewable energy installations, setting industry standards and offering innovative solutions for our clients.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.
Apply Now and Shape the Future with CCS!
Proficiency in Microsoft Office and workflow management.
Excellent organisational and analytical skills.
Professional problem-solving and inventory control capabilities.
Exceptional verbal communication skills.
Experience Required
Previous experience in scheduling, administrative, or customer service roles, preferably in a service-oriented industry.
Strong interpersonal and communication skills with a customer-focused approach.
Proficiency in scheduling software, CRM systems, and general office applications.
Exceptional time management and the ability to handle multiple tasks simultaneously.
Personal Attributes
Commitment to truth and knowledge sharing.
Dedication to improvement and teamwork.
Accountability and a sense of ownership in the role.
Goal-oriented with a drive for success.
Flexible and eager to expand knowledge and skills.
Why Choose CCS?
Develop new skills with full training programmes, coaching, and mentoring support.
Clear pathways for career growth and personal development.
Long-term contracts and job security.
Competitive pay rates that reflect your skills and dedication.
About Us
Since 2007, CCS has provided high-quality boiler installation services to social housing customers. With a diverse and growing team, weve expanded to adopt cutting-edge technologies. CCS is a leader in renewable energy installations, setting industry standards and offering innovative solutions for our clients.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.
Apply Now and Shape the Future with CCS!
This description is the source posting as it read when we added it. We are not affiliated with Correct Contract Services, so check their own site for the current details.
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