Administrator

Role title: Franchise Administrator - Stagecoach

JOB PURPOSE

Stagecoach Performing Arts & Drama Kids

To provide efficient, day-to-day administrative and operational support to the Recruitment Manager, ensuring the smooth processing of franchise recruitment, onboarding, and training in line with company standards.

KEY RESPONSIBILITIES

Administrative Support

• Follow up franchise inquiries via email, phone, and text.
• Follow up initial calls, send NDAs
• Provide comprehensive administrative support to the Recruitment Manager, Franchise Business Consultants (FBCs), and the Training team, including the preparation of reports, letters, agreements, and other documentation.
• Maintain organised digital filing systems (e.g., SharePoint), manage shared inboxes (Support, Development, Recruitment), and ensure timely, professional handling of incoming and outgoing communications.

Scheduling & Event Coordination

• Coordinate the scheduling of Discovery Calls, internal meetings, training events, and franchisee-facing sessions, ensuring all logistics (e.g. room bookings, catering, resource preparation) are handled efficiently.
• Maintain proactive calendar oversight of franchisee events and training, and communicate relevant updates to internal stakeholders.

CRM & Data Management

• Maintain and update HubSpot and other recruitment systems to ensure accurate data is recorded throughout the recruitment and onboarding pipeline.
• Update and manage recruitment trackers, shared folders, and spreadsheets (e.g. New Schools B2B), ensuring timely and accurate reflection of activity and milestones.
• Monitor training and onboarding progress using internal systems, providing regular feedback to FBCs and the Recruitment Manager.

Onboarding & Training Administration

• Prepare and issue contracts and invoices to prospective franchisees, tracking return and payment status.
• Assemble franchise starter packs and support initial business plan reviews using provided templates or checklists.
• Produce onboarding and training materials as required, including collateral for franchise development courses.

Reporting & Communication

• Compile and distribute weekly and monthly reports and updates for the Recruitment and Support teams.
• Liaise across departments to ensure onboarding documents, milestones, and training schedules are communicated clearly and on time.

Additional Duties

• Carry out other ad-hoc administrative tasks as required, supporting the wider needs of the department and business.

Skills and Knowledge

• Proven administration skills with strong attention to detail.
• Proficiency in Microsoft 365, Google Suite.
• Experience CRM platforms (preferably HubSpot).
• Strong planning and organisational abilities.
• Excellent time management and reliability.
• Clear written and verbal communication.
• Ability to manage multiple tasks with minimal supervision.
• Willingness to learn and develop in the role.