Administrator, Facilities Operations

Please note that this role will close at 00:01 on Monday 2 February and therefore we advise getting your application in by no later than midnight on Sunday 1 February.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

The purpose and scope of the role

To deliver a range of operational services to provide an excellent customer and workplace experience in Riverside House and the N&R’s. The role is varied and provides agility so that the team can flex with business needs to deliver a best in class service.

Your Key Responsibilities

• Deliver a best-in-class Workplace experience service (working with two other colleagues).
• Ensure flexibility of resourcing across activity and service to ensure collaboration, efficiency and excellence in service delivery.
• Coordinate the Facilities Helpdesk, including classification and triage of tickets using Service Now, Stakeholder engagement, planned and reactive maintenance.
• Deal efficiently with relevant helpdesk tickets, email enquiries and phone calls.
• Room booking management, including room booking administration, appropriate room setup including furniture layout reconfiguration, room inspections, visitor journey, hospitality co-ordination, stakeholder engagement and room usage reporting.
• Coordination of Furniture and resource asset management register and carrying out periodic inspections.
• Coordination of any furniture moves & disposals, ensuring they are carried out efficiently (liaising with the Management team and outsourced contractors).
• Overview of stationery ordering for remote offices and ensuring stationery at business centres on each floor at London office are tidy and well stocked.
• Coordination of incoming post & parcels; this includes sorting and distribution or scanning and emailing to colleagues based in other locations as appropriate.

The skills, knowledge and experience you’ll need for success.

A successful colleague will have the following skills and experience:

• Evaluating problems - Identify and solve issues by using well-thought-out strategies. Consider different angles and potential solutions to resolve concerns.
• Executing Plans - Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.
• Forming relationships - This involves building and nurturing positive relationships with people inside and outside the organisation.
• Harmonising work - Work effectively with others, creating an honest team environment and sharing valuable information and resources. This includes understanding the wider Property and Facilities Management service teams and working with them to deliver a world class service.
• Embracing change - Remain flexible in the face of change, anticipating and adjusting to shifts.

Inclusivity Statement

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.