Administrator/Receptionist

Leicester, England, United Kingdom

8/13/2025

GP Receptionist/Administrator - Bowling Green Street Medical Practice, Leicester

Be the Friendly Face and Organised Heart of Our Practice with DHU Healthcare!

Do you have a passion for helping people, an eye for detail, and the ability to keep things running smoothly behind the scenes? DHU Healthcare is looking for a GP Receptionist/Administrator to join our welcoming team at Bowling Green Street Medical Practice, Leicester - playing a key role in delivering excellent patient experiences and supporting our clinical teams.

What DHU Healthcare Can Offer You

Location: Bowling Green Street Medical Practice, Leicester, LE1 6AS

Contract: Permanent

Hours: Full-Time - 37.5 hours per week

Salary: £23,875 per annum (band 2)

Why Join DHU Healthcare?

• Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) - Pro Rata
• Health Cash Plan: Free Level 1 cover after six months - includes dental, optical, therapies, and 24/7 GP access for you and your family
• NHS Pension Scheme: Continue your contributions and retain NHS benefits
• Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions
• Cycle to Work Scheme: In partnership with Halfords
• Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support
• Birthday Leave Guarantee: Take your birthday off or use the day another time
• Free Parking: Available at most of our locations
• Supportive, Inclusive Culture: We champion diversity, equity, and professional development
  
  

What Your Typical Day Looks Like:

• Opening and preparing the reception area ready for patients from 8am, ensuring all systems and facilities are ready to go
• Welcoming patients warmly, handling enquiries, and explaining surgery procedures
• Managing telephone calls with professionalism - transferring to the right team member, recording requests for home visits, and offering follow-up calls to patients who did not attend
• Booking, amending, and managing patient appointments
• Handling incoming and outgoing correspondence, patient records, and daily post
• Maintaining accurate data entry using SystmOne and other digital tools
• Keeping the reception and waiting areas tidy, welcoming, and organised
• Supporting clinical and management colleagues with administrative tasks as required
• Following confidentiality and data protection protocols at all times
• Assisting in closing procedures - securing the building, systems, and patient records
• Reporting any issues, concerns, or notable incidents promptly to the Practice Manager
  
  

To Be a Successful GP Receptionist/Administrator, You'll Need:

Essential

• High level of administration experience
• Excellent communication and interpersonal skills
• Strong IT skills, including Microsoft Word, Excel, and email systems
• Accuracy, attention to detail, and good organisational skills
• Ability to work independently and as part of a team
• Flexibility to provide cover for colleagues when needed
  
  

Desirable:

• Previous experience in a healthcare or GP practice setting
• Knowledge of primary care systems, particularly SystmOne
• Understanding of NHS processes and appointment systems
  
  

At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.

We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.

Ready to Join Our Team?

Apply today and bring your skills to a role where you'll make a real difference to patients every day.

Need a different way to apply? We're here to help - just email us at

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