Job Summary
An exciting opportunity has arisen for an organised, motivated, and enthusiastic Administrator/Receptionist to join our Childrens Short Stay Service based at Osborne Court, Malvern. Short breaks provide parents and carers with a much-needed rest from caring responsibilities. The role is Band 3 and is part time 22.5 hours a week. The salary quoted is pro rata for part time hours.
The post holder will provide clerical and administrative support to enable the team to deliver an efficient and effective service.
You must be a team player who is able to juggle priorities in an accurate way that aids the support of not just the clinicians but the extended admin and clinical teams also.
Main duties of the job
We are looking for someone with strong administrative skills including IT, MS office & Teams. You will also have excellent communications skills. Your main role will be the first point of contact for the team. You will need to take messages clearly and deal with information that is both confidential and sensitive and occasionally distressing in nature. You will be supporting the clinicians preparing data and presenting this appropriately for Ofsted. Booking of transport and accommodation is also part of this role.
You will work alongside the administrative team as well as a range of clinical staff providing any needed support.
This is a demanding but rewarding role that would best suit a self-motivated & driven individual with a keen eye for detail. You may be required to work independently or as part of a team and have the desire to go that extra mile.
Direct communication with families & carers answering queries and concerns
Ensure compliance with data protection & GDPR.
About Us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
08 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9798-1642
Job locations
Osborne Court
Osborne Road
Malvern
Worcestershire
WR14 1JE
Job Description
Job responsibilities
A Typical Day As An Administrator May Involve:
- Maintaining patient records effectively and accurately
- Receptionist and general office duties such as typing, scanning, photocopying, printing
- Scheduling appointments and meetings
- Booking of patients transport and accommodation
- Handling correspondence ingoing and outgoing mail
- Handling queries over the telephone and face to face from staff, families, carers and external agencies
- Monitoring the Team inbox
- Assisting the team with various administrative tasks
- Always adhering to data protection and confidentiality
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job Description
Job responsibilities
A Typical Day As An Administrator May Involve:
- Maintaining patient records effectively and accurately
- Receptionist and general office duties such as typing, scanning, photocopying, printing
- Scheduling appointments and meetings
- Booking of patients transport and accommodation
- Handling correspondence ingoing and outgoing mail
- Handling queries over the telephone and face to face from staff, families, carers and external agencies
- Monitoring the Team inbox
- Assisting the team with various administrative tasks
- Always adhering to data protection and confidentiality
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential
- Proficient in the use of Microsoft Office Packages
- Knowledge of office procedures
- Understanding of the confidential nature of the post
Essential
Skills & Abilities
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills. These will be tested at interview
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
- Or
- Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant
- Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Person Specification
Knowledge
Essential
- Recent, relevant
- Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Osborne Court
Osborne Road
Malvern
Worcestershire
WR14 1JE
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Osborne Court
Osborne Road
Malvern
Worcestershire
WR14 1JE
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
LNKD1_UKTJ
