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How You'll Make a Difference
As an Administrator for the Technical Support Team, you will use your skills to provide efficient, responsive and high-quality administration support to the Business and Resources Team within the Department for Place.
What You Will Be Doing
- It will be your responsibility to provide support to the Licensing Department, responding to service and customer requests, complaints, seeing through queries and advising those involved of actions taken.
- You will be involved with the dealing and processing of taxi applications, appointments, queries and complaints.
- Regularly, you will undertake the processing of other applications, such as premises, personal licences, lotteries and charity collections and deal with personal and sometimes sensitive information which will need to be input precisely and accurately.
- It will be key for you to work with both internal and external stakeholders, members of the public, local and parish councillors, applicants, licensees, developers, businesses and other organisations.
What We Need From You
- We require you to hold a minimum qualification of NVQ level 3 or equivalent including English and maths, or equivalent relevant experience in administration or business support.
- Given the elements of the role, you must be well organised with the ability to plan your work efficiently.
- You must be able to communicate effectively with service users, professionals and partnership agencies using a variety of media such as email, phone, face to face and taking minutes etc.
- You will have practical skills and experience of IT, including the use of databases, running standard reports, analysing data and presenting findings.
What You Need To Know
- This role is hybrid, with a mixture of working at our office in Broad Lane, Yate and from home.
Interviews will be held on Thursday 31 July 2025.
How a Career At South Gloucestershire Council Is Different
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Technical Support Officer Administrator - Job Description
