Admissions Operational Support Manager
Company
Location
London, England, United Kingdom
Posted At
8/13/2025
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Description
We are looking for someone with operational experience, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication skills and be able to demonstrate that you can lead and motivate a team.
The post will be of interest to those who wish to pursue a career in operational management and would like to gain more experience in a busy service with a wide variety of challenges. The ICSU offers a broad range of experience across a range of settings and the opportunity to build and develop skills required to move forward to a more senior role.
The Post holder will supervise and line manage administrators within Admissions and Preassessment, providing motivation and leadership to the team, monitor and distribute the workloads of staff within the team, ensuring that all staff have appropriate workloads and cover arrangements are in place and are robust. The Post holder will also support the ongoing validation of patient pathways to ensure patients can be safely and effectively managed, and that patients information and trust returns are correct and complete. They will arrange or modify Preassessment clinic templates, including the creation of clinics and ensure emails received in the admission/preassessment email account are processed as close to real time as operationally possible by the Admissions and Preassessment Administration team.
To identify and recommend service improvements and lead where directed in service development within the department and work closely with the senior management team, and Preassessment clinical leads in order to do this.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For further details / informal visits contact: Name: Kwasi Agyemang Job title: Service Manager Email address: [email protected]
The post will be of interest to those who wish to pursue a career in operational management and would like to gain more experience in a busy service with a wide variety of challenges. The ICSU offers a broad range of experience across a range of settings and the opportunity to build and develop skills required to move forward to a more senior role.
The Post holder will supervise and line manage administrators within Admissions and Preassessment, providing motivation and leadership to the team, monitor and distribute the workloads of staff within the team, ensuring that all staff have appropriate workloads and cover arrangements are in place and are robust. The Post holder will also support the ongoing validation of patient pathways to ensure patients can be safely and effectively managed, and that patients information and trust returns are correct and complete. They will arrange or modify Preassessment clinic templates, including the creation of clinics and ensure emails received in the admission/preassessment email account are processed as close to real time as operationally possible by the Admissions and Preassessment Administration team.
To identify and recommend service improvements and lead where directed in service development within the department and work closely with the senior management team, and Preassessment clinical leads in order to do this.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For further details / informal visits contact: Name: Kwasi Agyemang Job title: Service Manager Email address: [email protected]
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