Adoption Manager (Salesforce)

About Us

KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales.

We have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.

Commercially savvy, we also take a strategic approach to everything we do, and we don’t take on a case unless we believe we can win. Indeed, we are so confident in this that our clients don’t pay us a penny unless we succeed.

KP Law was shortlisted for Law Firm of the Year at the 2022 LexisNexis Legal Awards. This follows our 2021 success where we were shortlisted in the ‘Independent Law Firm of the Year’ and ‘Strategic Legal Operations Team of the Year’ categories at The British Legal Awards, and the ‘Disputes Boutique Firm of the Year’ category at The Lawyer Awards.

Role Summary

Are you a passionate Adoption Manager with a knowledge of Salesforce & AI tools?

KP Law are on an exciting journey to transform the way we operate as a business and improve the quality of services provided to our clients.

As part of this transformation, we are rolling out Salesforce and other tools across our business to provide cutting edge technology capabilities to manage our claims and our client interactions.

This includes (but not limited to):

• Litify (Legal Case Management Platform, built on Salesforce)
• Salesforce Service Cloud
• Salesforce Marketing Cloud
• Salesforce Agent Force (AI)
• Client Portal / Mobile App

A lot of exciting change is happening, and ensuring successful adoption of new technology across the business is vital.

Key Duties & Responsibilities

The role will include, but is not limited to:

• Work with BA’s and developers to ensure new capability / features are built in a way that provides an intuitive, easy to use, user experience
• Actively participate in testing new capabilities from a user and client experience lens
• Create and deliver tailored training for beginner to advanced users
• Run live, in-person, and virtual workshops via Teams
• Produce user guides, video tutorials, and self-paced written learning resources
• Partner with stakeholders to identify training needs and adapt content accordingly
• Provide one-to-one coaching and ongoing user support
• Monitor and report on training impact and enhance materials based on feedback and system usage statistics

Skills and Experience

• 1+ years’ experience training Salesforce end users
• Strong knowledge of Salesforce products, especially valuable are:
• - Service Cloud
• - Marketing Cloud
• - Agentforce
• - CRM Analytics
• Hands on experience of using Jira and Confluence
• Skilled in creating and delivering both in-person and virtual training content
• Excellent communication and presentation skills
• Proficient with PowerPoint & video tools such as Clipchamp
• Experience with digital adoption tools (e.g., WalkMe & Scribe – desirable)

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values

At KP Law, we pride ourselves on being a values-led law firm. Our Values:

Excellence in Everything

• We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do.
• We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise.
• We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.

Together We Achieve More

• We collaborate openly, valuing and respecting diverse perspectives to achieve the best results.
• We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive.
• We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.

There’s Always a Way

• We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.
• We take ownership of problems, staying committed and resilient until we achieve the best outcome.
• We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.

Our Benefits

We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

• Annual discretionary bonus scheme
• Company contributory pension scheme
• Hybrid working
• Life assurance
• Cash-back healthcare scheme
• Enhanced family friendly polices
• Employee Assistance Programme
• Subsidised gym membership
• Cycle to Work scheme
• Staff referral scheme