How You'll Make a Difference
Being an Advice and Administration Assistant in our children’s centres offers a meaningful opportunity to support families and young children by providing high-quality administrative support and frontline advice. You will be the first point of contact for parents and carers, helping them access vital services in a welcoming and inclusive environment.
What You Will Be Doing
- Daily you will assist parents to register to use the services offered at the Children’s Centre such as parenting groups, stay and play and baby hub groups.
- Using your eye for detail you will be responsible for inputting financial transactions and other data across a range of systems.
- You will be responsible for signposting parents and other centre users to services relevant to their needs.
- On a regular basis you will ensure that Children’s Centre services and activities are publicised effectively, making sure that all relevant publication materials are up-to-date, including the Children’s Centre website.
- Day to day you will provide administrative support to the Practice Manager and Senior Family Workers.
- On occasion you may be responsible for ensuring arrangements are in place for the opening and/or closing of the centre.
What We Need From You
- We require candidates to have relevant administrative experience, ideally supported by an NVQ Level 2 or 3, or GCSEs (grades C or above) in Maths and English, or an equivalent qualification.
- Strong IT skills are essential, particularly proficiency in Microsoft Office. You should have experience in accurately updating database records in a timely manner.
- Previous experience in a customer-focused environment is critical, with a proven ability to work directly with clients.
- You will be confident in dealing with people face-to-face, over the phone, or via email, some of whom may be upset or in need of guidance. You should be able to use your initiative and judgement, drawing on your previous experience to resolve day-to-day issues independently.
- Excellent written and verbal communication skills are key. You must be confident in providing advice and guidance in person and recording important information accurately into a case management system.
What You Need To Know
- This is a limited term contract for a period of up to 12 months
- This role is based at our children’s centre in Filton
- Interviews will be held in person on 26th and 28th August 2025
How a Career At South Gloucestershire Council Is Different
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community.
- We’re positive and forward thinking, always looking for new and innovative ways of working work and were ambitious about the future.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Advice and Administration Assistant - Job Description
