Advice and Information Officer
Company
Location
London, England, United Kingdom
Posted At
9/9/2025
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Description
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
The role
Are you able to give good advice and take pride in helping others?
Does the sound of making a difference for vulnerable adults in Lewisham appeal to you?
If yes, we have the perfect role for you!
Lewisham Adult Social Care is looking to recruit an Advice and Information Officer in our busy, newly formed front door ‘Gateway’ Team. Playing a key role in achieving positive outcomes for vulnerable adults in our Borough you will be responsible for screening of the contacts into the service, answering to phone calls and dealing with email enquiries from the members of the public.
About The Team
As a member of the ‘Gateway’ you will be part of a friendly team identifying pathways, working alongside a much wider group of professionals from across the partnership spectrum to promote safety and well-being. Much of your work will be around making decisions around complexity and identifying next steps. The team very much takes a strength based approach to interventions and you will contribute to that way of working.
What We’re Looking For
We are looking for staff who can:-
Excellent training and development opportunities, plus a range of benefits including:
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis
Special conditions
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Jacqueline McLean [email protected]
Please click here to view the Job Description and Person Specification
Salary
£34,863 to £35,892 per annum (SC5)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
The role
Are you able to give good advice and take pride in helping others?
Does the sound of making a difference for vulnerable adults in Lewisham appeal to you?
If yes, we have the perfect role for you!
Lewisham Adult Social Care is looking to recruit an Advice and Information Officer in our busy, newly formed front door ‘Gateway’ Team. Playing a key role in achieving positive outcomes for vulnerable adults in our Borough you will be responsible for screening of the contacts into the service, answering to phone calls and dealing with email enquiries from the members of the public.
About The Team
As a member of the ‘Gateway’ you will be part of a friendly team identifying pathways, working alongside a much wider group of professionals from across the partnership spectrum to promote safety and well-being. Much of your work will be around making decisions around complexity and identifying next steps. The team very much takes a strength based approach to interventions and you will contribute to that way of working.
What We’re Looking For
We are looking for staff who can:-
- Effectively respond, triage and coordinate enquiries received within Adult Social Care bringing them to an effective resolution.
- Progress urgent contacts including safeguarding to the relevant teams.
- Gather and record information required to form a referral to adult social care.
- Undertake such follow up work as necessary.
- Work effectively as part of a multi-disciplinary service
- An ability to work on own initiative and organise own workload.
- Excellent communication skills and effective negotiating skills.
- A flexible and adaptable approach to work and being a team member.
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff network
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis
Special conditions
- The job is subject to an enhanced DBS check
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Jacqueline McLean [email protected]
Please click here to view the Job Description and Person Specification
Salary
£34,863 to £35,892 per annum (SC5)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
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