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About UCAS
UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit description
The Customer Operations business unit at UCAS was formed to deliver and enhance the support and product & services provided to students, advisers, providers and other stakeholders involved in the higher education admissions process.
This department focuses on improving the efficiency and effectiveness of customer interactions, ensuring that applicants and the providers they consider, and apply to, receive timely and accurate information, assistance, and guidance throughout the application cycle.
It’s also the unit where we anticipate, respond to and define customer change to ensure UCAS can meet the needs of its customers and stakeholders going forward. Working in cross-company multi-disciplinary teams comprising; Customer Service and Relationships, Product Management, International, Policy, Admissions Reform and Fair Access.
Contractual Hours
35.00
About the role
The Adviser Support Officer will be responsible for providing high-quality support including the administration and co-ordinations of activities and schedules for external engagement with schools, colleges and UCAS registered Centres; to include managing internal booking systems, customer communication, and supporting the maintenance
of accurate and up-to-date contact records.
The role requires strong organisational skills, attention to detail, and effective communication abilities. Ideally with Microsoft office suite and CRM.
Ky Accountabilities
You can find the full job description in the attached role profile below.
*Interviews will be held on the 28th and 29th July onsite*
Skills, qualifications, and experience
Essential:
Desirable :
Package :
Salary £23,500 to £25,000
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via [email protected] and one of us will be in touch.
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