Africa Team - Senior Travel Consultant

CompanyScott Dunn

LocationHammersmith, England, United Kingdom

Posted At1/6/2026

UK Visa Sponsorship Analytics

Occupation Type

Travel agents

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Scott Dunn. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

Joining our specialist Africa sales team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across some of the most exclusive product in Sub-Saharan Africa including South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Tanzania, Kenya, Rwanda, Uganda, Madagascar, Mauritius, and Seychelles. Additionally, you will support select destinations in the Middle East—such as Jordan, Egypt, Oman, and Morocco—as well as island getaways like Mauritius.

Responsibilities

To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation

To contact guests on their return to receive feedback and create new enquiries

To work towards individual and team sales targets and meet Key Performance Indicators

To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio

To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events

To meet guests on a face-to-face basis when required

To learn and become conversant with all computer software applications

To work closely with all departments and Sales teams

Duties

The duties that derive from these responsibilities include but are not exclusive to:

Taking responsibility for the guest journey from first contact to post travel and repeat travel
Demonstrating excellent attention to detail and accuracy in all communication with guests
Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
Meeting guests at their request
Using sales skills to convert into bookings

Responding to all enquiries in an efficient and timely manner

Handling high volumes of guest phone calls during peak periods

Management of invoices including handling payments, collecting guest details and organising pre-arrival information

Completing all travel documentation within specified time frames

Maintaining contact with guests between booking and departure date, including arranging all concierge requirements

Recording essential data and information using Scott Dunn’s IT software

Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary

Booking of guest flights and managing reservations through Travelport

Attending all internal and external training courses

Conducting familiarisation trips abroad and presenting back to teams and update website

Attending trade shows, and promotional events in the UK and abroad

Training colleagues with knowledge gained from areas visited

Accounting for costs and margins on each booking

Contributing to the team over and above standard sales and service requirements

Such other duties as management may reasonably require from time to time

About You

If waking up at dawn to the sound of lions roaring, floating across open plains in a hot air balloon, or perhaps diving with whale sharks off remote islands fills you with excitement then joining the Scott Dunn Africa Sales team is the perfect role for you.

Given this is a Senior opportunity, you will naturally have acquired experience across the key product areas through extensive Africa Travel accompanied by Travel Sales experience. Other requirements include:

Sales driven with a keen eye for numbers
Enthusiastic and polite telephone manner
Excellent attention to detail
Proven organisational skills
Previous experience of delivering exceptional customer service

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.

In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.

Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
We give you the tools to succeed

– We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.

We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).

We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.

We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.