Aftersales Assistant

Chippenham, England, United Kingdom

7/22/2025

About Dyson

The Aftersales Assistant is pivotal in ensuring the smooth operation of the Bumpers Farm Repair and Refurb facility at Dyson. This role collaborates with stakeholders from across the business, ensuring continuation of service, whether that mean being the go-to person for IT queries, supporting with knowledge building and upskilling team members on various systems and driving process compliance and improvements. This role brings curiosity and has a continuous improvement mindset.

About The Role

• Knowledgeable on all operational areas of Bumpers farm, capable of stepping in to assist the Repair workstream whenever required
• QMS (Quality Management Systems) – auditing the Return to Base repairs, checking Salesforce inputs and the cleanliness of machines etc. Conducting electrical safety tests.
• Cycle Counting – overseeing and processing cycle counts of 1010 SW01, inputting in SAP.
• Packaging – working closely with European team to design and order cardboard packaging for all new products, maintaining stock levels and planning for future demand needs
• Exchanges helping to process RTB exchanges.
• Inventory management, working with IT & GMDM to make sure all SKUs and Part Numbers are set up for 1010 SW01.
• End to End Purchase Order creation for Bumpers Farm
• Vendor Management
• Maintains process guidance documents and trains team members on system use and processes
• SalesForce super-user, resolves and manages issues, queries. Provides SalesForce training to Bumpers employees.
• IT Support for the site – raise tickets & support fixes.
• Reporting – creating & analysing data from reports that are relevant to Return To Base performance and progress, identifying trends and providing feedback to Managers on performance.
• Microsoft Excel/Word/PowerPoint skilled
• Events / Forward Dyson – participating in Forward Dyson as Bumpers Farm representative, ensuring that this site is involved in as many Dyson events as possible.
• Accessory Donation stands – managing events for the stands, organising stock flow into its destinations, working with volunteers supporting the stands
• Pro-active and engaged team member, always seeking out new opportunities to increase engagement of the team on site
  
  
  

About you

• Health and Safety electrical testing and procedure’s knowledge
• Understanding of 5s systems
• Good Knowledge of H&S
• Good Knowledge of H&S
• Strong customer service skills
• Self-motivated with a high degree of self-discipline
• Attention to detail in all tasks performed
• Professional and respectful
• Adapts to change
• Good organization and time management skills
• Strong team player
• Excellent telephone manner and written communication skills
  
  
  

Benefits:

Financial

• Performance-related bonus scheme
• Competitive pension scheme
• Life assurance
• Discounts on Dyson machines and retail purchases
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
  
  
  

Lifestyle

• Generous holiday allowance of 27 days (plus bank holidays)
• Free on-site lunches, fruit, and hot drinks
• Access to on-site sports centre, gym, hair salon, and lifestyle assistance
• Electric vehicle salary sacrifice scheme
• Option to purchase additional holiday days
  
  
  

Health

• Private medical insurance and dental insurance
• Employee assistance programme
• Digital GP services
  
  
  

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.