Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
MSX International Ltd is seeking Field Consultants and Coaches to support the implementation of Ford’s Dealer as Uptime Manager (DaUM) initiative. This role is pivotal in driving dealer engagement, process adoption, and performance improvement across a network of pilot Ford dealers. DaUM is an exciting initiative to allow dealers the capability to implement FORDLiive+ services for their local/small business customers, increasing retention and customer satisfaction.
This is a field-based role with regular travel to pilot dealer locations and occasional visits to Ford’s Dunton Technical Centre. The initial fixed contract term is 1st July 2025 – 31st December 2025, with potential for extension based on programme success and service delivery.
This is an exciting opportunity for someone who thrives in a fast-paced, exciting, and dynamic organisation. As a key member of the DaUM team, we are looking for experienced automotive aftersales professional with a passion for increasing customer satisfaction, retention, enhancing customer relationships and someone who can demonstrate the ability to drive change.
Your Responsibilities
- Provide on-site and remote support to 20 pilot dealers (approx. 10 per FTE) to implement the DaUM programme.
- Engage dealer operational teams to demonstrate and embed new processes.
- Gather feedback and insights from dealers to inform Ford’s central team.
- Support Ford in defining and refining DaUM processes.
- Confirm and track Key Performance Indicators (KPIs) with each dealer.
- Report progress and escalate issues to the central support team as needed.
- Assist dealers in achieving agreed KPIs through coaching and best practice sharing.
- Identify, document, and share best practices and improvement recommendations.
- Deliver tailored training plans to dealers to ensure sustained improvements.
- Collaborate with Ford UK and other stakeholders to align on strategies and next steps.
- Escalate non-compliant dealers to Ford stakeholders as necessary.
Key Performance Indicators (KPIs)
- Uptime-related metrics (to be defined with Ford and dealers)
- Dealer engagement and process adherence
- Issue resolution and escalation effectiveness
- Best practice implementation
Qualifications
- Minimum 3 years’ experience in automotive aftersales, ideally as a Service Manager.
- Experience in field-based roles such as Area Manager or Aftersales Development Manager is advantageous.
- Strong understanding of dealer operations and service processes.
- Proven ability to implement new initiatives and drive change.
- Excellent communication and stakeholder engagement skills.
- Analytical mindset with the ability to interpret data and derive insights.
- High level of self-motivation, adaptability, and problem-solving.
- Willingness to travel extensively across the UK.
Additional Information
Working pattern and location:
- Fixed term contract until 31st of December (potential for extension)
- Full time (Monday – Friday)
- National Roles Available
- Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel)
- Will be required to attend monthly meetings at clients HQ in Dunton Essex.
What We Can Offer You
- Competitive Salary with performance related bonus.
- Company Car
- Company Laptop & Mobile Phone
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
