Location: Carmarthenshire area (with UK travel as required)
Salary: Up to £40,000
Benefits: Company Pension, 24 days holiday plus BH, Free car parking, Employee savings platform, Employee Assistance Programme
Lead. Influence. Elevate The Aftersales Experience.
This is an opportunity for an experienced Aftersales professional to step into a pivotal leadership role where your work directly shapes the customer's post-sale journey. You'll drive the continuous development of an Aftersales function, with the autonomy, visibility and support to make meaningful improvements across the wider business.
If you thrive on developing high-performing teams, enhancing service processes, and using insight to deliver exceptional customer support, this role offers both challenge and career progression.
Why this role will benefit you
Influential leadership
You'll lead and develop an Aftersales team, setting clear direction, quality standards and KPIs that make a tangible impact.
Lasting operational improvements
You'll have the scope to review, design and optimise aftersales processes, systems and reporting-leaving a long-term legacy on how customers are supported after purchase.
Cross-functional visibility
Work collaboratively with Sales, Production, Logistics and Technical teams, giving you valuable involvement across the whole customer lifecycle.
Customer-focused impact
Act as the senior escalation point for key accounts and technical or service-related challenges, strengthening customer relationships and driving loyalty.
Insight-driven decision making
Use service data, performance trends and customer feedback to solve problems and improve service delivery.
Career progression
Be part of a culture that encourages ambition, continuous improvement and personal development.
A collaborative, supportive environment
Join a workplace that values openness, teamwork and accountability.
What you'll be doing
- Leading, coaching and developing a high-performing Aftersales team
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