About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The AG Service Solutions intern is a role that works for the AG Segment in EMEA Service Development.
The CNH Industrial [CNHi] Agricultural Machine provides the customers with several services, some of them available to all machines (Extended Warranty, Maintenance Contracts, Winter Check, Uptime, etc.), and some of them specific for the machines connected (Remote support, Proactive Support, Maintenance reminder, etc.). These services must be defined, get ready for each market where they have to be sold, and finally delivered to the Dealers and Customers, in coordination with the Brand and Service Brand.
The Process Foreseen To Assist Brand Service In Defining a Plan For Each Market And Each Brand. This Plan Has To Make Sure We Have Available
- Service Technical Cost
- Terms & Conditions in the specific language and confirmed by a legal local firm
- The tools necessary to the CNHI dealer Network to sell the contracts and to manages them though the machines live
- The training material for internal users and dealers
The tools to manage the services are in constant evolution, and they are part of the development plan lead by Information Technology [IT]. The AG Service Solution Intern will assist and follow this development as interface between business and IT. The role of the intern is to assist the Service Solutions team with all these tasks.
The main language to be used to communicate with the Dealers and internal Customers will be primarily English so the candidate must have a good level of English, both speaking and writing. Additional languages like Italian, Spanish, French & German are a welcomed asset.
Key Responsibilities
The AG Service Solutions Marketing, Training and Communication intern has these primary tasks:
- Assist the Service Intelligence Specialist to guide the European markets with any new Aftermarket Solutions products & services in terms of feasibility, economics, preparation plan and delivery plan.
- Work with the Service Intelligence Specialist on communication & marketing to transfer knowledge and skills to the market & dealer related to service solutions provided by the team.
- Assist the Service Intelligence Specialist with AG training, marketing and communication – maintaining visibility of the brands.
- Work together with the Service Intelligence Specialist and Parts & Marketing team on Service Solutions activities.
- Support with the creation of Dealer Portal and eTim material. Coordinate with the Service publishers to share this.
- Responsible for coordinating the creation and release of Warranty bulletins.
- Responsible for documenting the processes and methods, whilst also giving input to streamline and improve efficiency where possible.
- Project Tracking Maintenance:
- Tracking, coordinating, and reporting the translations of communication, marketing and training materials.
Experience Required
Education
Degree: Marketing, Communication or Project Management. Also accepted Agricultural Economics.
Soft Skills
- Ability to remain calm even in tough situations, always with a customer focused attitude.
- Good communication capabilities.
- Positive and Friendly attitude.
- Strongly self-motivated, determined and proactive, result driven.
- Ability to learn and to work under pressure.
- Drive teamwork and Collaboration.
- Flexibility and team-working oriented.
- Sense of initiative, autonomous work organization.
- Availability to travel.
Languages
English: fluent Speaking, fluent Writing (Mandatory)
French, Italian, German , Spanish: nice to have
This internship starts as 1-year fixed term contract with the potential to extend for a second year.
Application Closing Date: 1st December 2025
Assessment Day: January 2026
Start Date: Summer 2026
