Agricultural Machinery Service Support Feed and Manure

Job Description

Job Title: Technical Service Support Feed and Manure

Location: Field Based – Must be able to visit the office when required

Reports to: TSS Team Lead

Hours of Work: 37.5 per week

Salary & Benefits:Competitive Salary, Car Allowance, 26 days holiday + bank holidays (up to 31 max), company doubles pension contribution up to 12%, employee event days, wellness support, free lunch every Wednesday in the office.

Staff Responsibilities: None

About the Company

Lely is an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers and a pioneer of Farms of the Future. Founded in Maassluis, Netherlands in 1948, our headquarters remains there as a hub of innovation. We are proud to be recognized as a Great Place to Work UK®. Our success comes from an amazing culture and a team dedicated to supporting our Lely Centers and customers. Our core values are innovation, passion, progress, respect, and honesty.

About the Role

Support and train Lely Center Technicians in proper installation, service, and maintenance of Lely products. Provide 24/7 second-line support ensuring services align with Lely standards and value proposition.

Responsibilities

General

• Operate according to the TSS competence ways of working.
• Develop TSS competence and Business Team proposition through feedback.
• Follow safety and security guidelines and act as a role model.

Operational Support

• Offer 24/7 second-line support, conduct technical audits, and field visits.
• Handle incidents properly and ensure correct implementation of product updates.

Training

• Deliver training and coaching, manage certification process.
• Maintain technician knowledge within the Lely context and respond to knowledge gaps.

Projects

• Validate Lely solutions and share feedback.
• May be appointed SPOC for TSS Competence Ways of Working within the cluster.

Qualifications

• Mechanical, electrical, automation, and pneumatic technical knowledge

Required Skills

• Strong analytical and problem-solving skills
• Effective planning and training skills
• Strong communication and interpersonal skills
• Self-motivated, disciplined, and adaptable
• Willingness to travel frequently
• Comfortable working with diverse agricultural professionals
• Good organisational and IT skills

Preferred Skills

• Must hold a clean, valid driving licence
• Must be flexible and able to travel often
• Must hold a valid passport

Pay range and compensation package

This job description may be adjusted to reflect the company’s business needs.

Equal Opportunity Statement

Lely is committed to diversity and inclusivity in the workplace.

Closing Date

31st of July 2025