AHC/3794 - Community Connections Officers

City Of Plymouth, England, United Kingdom

7/23/2025

Community Connections Officer role profile

Are you passionate about making a difference to the lives of people facing homelessness?

Can you work in a fast-paced, trauma-informed environment?

The demand within the Housing Solutions team is increasing and we think it will continue to do so for some time to come. There continues to be increasing demand on homelessness services and temporary accommodation.

We recognise the need to develop our service in response to increased demand and are committed to developing creative and innovative ways to prevent and relieve homelessness.

We are investing in additional resources to ensure deliverability of our aims and we have a number of exciting opportunities to join our team as a Community Connections Officer.

This role will support the Housing Options team and Accommodation and Resettlement team across frontline housing, temporary and supported accommodation.

We are seeking people who have either a proven track record of working within a challenging frontline housing service or people with transferable skills, particularly in customers service settings.

• Roles within the Housing Options team - will provide a frontline response to people experiencing housing and homelessness issues. They will support households to prevent or relieve their homelessness by advising them of their housing options and making recommendations on steps that can be taken.
• Roles within the Accommodation and Resettlement Team will provide a frontline response in emergency placements of people experiencing homelessness. They will also be involved in supporting people to move through the system into medium-term interim accommodation. In some circumstance this role may be required to support the activity of our outreach team and to be co-located with other services.
  
  

What We Are Looking For

• Excellent communicators who will give clear and concise advice to customers and support workers
• Good listeners who will be empathetic when helping customers facing challenging personal circumstances
• Team players with good attitude and experience of trauma-informed practice
• People with great case management skills who have an eye for detail and who can prioritise their work in a demanding environment
• Natural problem solvers who can think creatively to offer resolutions.
• This role also requires working with vulnerable people so an awareness of
  
  

safeguarding is necessary

• They must be able to work with a range of different communities, and some clients who may display challenging behaviours.
• This is a customer facing office-based role, there will be the occasional ability to work from home. It may be required, when needed, to work in the community.
  
  

In your response you must refer to the person specification and give examples of how you meet the essential criteria, you will be shortlisted according to this criteria. A background in working with people with complex needs or homelessness would be advantageous for this role.

This role is suitable for flexible working subject to the needs of the service

The Disclosure & Barring Service Check requirement for this post is: Basic Check

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, have been in Plymouth City Council care or are an Armed Forces Service Leaver within the last two years.

For an informal discussion please contact Felicity Concannon at [email protected] and Jessica Dann at [email protected]

Closing date: Tuesday 05 August 2025