Community Connections Officer Role Profile
Are you passionate about supporting people from diverse backgrounds, with a keen eye for data?
Can you work in a fast-paced, trauma-informed environment?
The demand within the Accommodation and Resettlement team is increasing and we think it will continue to do so for some time to come. We have numerous workstreams with increasing demand and we recognise the need to develop our service in response to this. We are committed to developing creative and innovative ways to support refugees and asylum seekers, Gypsies and Travellers and rough sleepers.
We are investing in additional resources and have an exciting opportunity to join our team as a Community Connections Officer.
This role will support the Accommodation and Resettlement team across Government Resettlement schemes, rough sleeping and Gypsy, Roma and Traveller workstreams.
The role will provide administrative support to the resettlement service, supporting newly arrived families to access relevant support. This will include making arrangements for new arrivals to settle into new homes, sharing information with key partners, data reconciliation and supporting with funding claims. They will need to have an eye for detail as they support in data management and consolidation across a number of workstreams including supporting with monthly rough sleeper data returns. In some circumstance this role may be required to support the activity of our outreach team and to be co-located with other services.
What We Are Looking For
- People who have a proven track record of working in a fast-paced environment and people with transferable skills, particularly in busy back-office settings
- Excellent communicators who will share information with partners and other stakeholders in a clear and precise manner
- People who can work to tight deadlines and under pressure
- Team players with good attitude and experience of trauma-informed practice
- People with great data management skills who have an eye for detail and who can prioritise their work in a demanding environment
- Natural problem solvers who can think creatively to offer resolutions.
- This role also may require working with vulnerable people so an awareness of
safeguarding is necessary
- They must be able to work with a range of different communities, and clients who may display challenging behaviours.
- This is an office-based role, there will be the occasional ability to work from home. It may be required, when required to support Community Outreach workers to deliver legal notices on unauthorised encampments and meet with vulnerable rough sleepers.
In your response you must refer to the person specification and give examples of how you meet the essential criteria, you will be shortlisted according to this criteria. A background in working with people with complex needs or refugees and asylum seekers would be advantageous for this role.
This role is suitable for flexible working subject to the needs of the service.
The Disclosure & Barring Service Check requirement for this post is: Basic Check
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, have been in Plymouth City Council care or are an Armed Forces Service Leaver within the last two years.
For an informal discussion please contact Jessica Dann at
[email protected] .
Closing Date: Wednesday 20 August 2025
