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Job Title: Aircraft Presentation Commercial Director – UK & Ireland
Reporting to: Chief Commercial Officer UKI
Function: Commercial / Aircraft Presentation
Location: UK & Ireland (hybrid with station visits)
Purpose of the Role:
To lead the commercial strategy, growth, and relationship management of Aircraft Presentation services across UK & Ireland, ensuring profitable contract delivery, innovation, and alignment with client expectations.
Responsibilities
Key Responsibilities:
- Commercial Leadership & Strategy
- Define and deliver a regional commercial strategy aligned to company targets and market opportunities.
- Own the commercial performance of Aircraft Presentation services across the UKI region, including revenue, margin, and growth KPIs.
- Lead business reviews and financial performance updates, highlighting opportunities and risks.
- Client Relationship Management
- Build and maintain strong relationships with existing and prospective airline clients.
- Act as the key commercial contact for Aircraft Presentation clients, ensuring service levels are met and exceeded.
- Regularly engage with client stakeholders to identify needs, upsell opportunities, and build long-term partnerships.
- Tendering & Negotiations
- Lead or support tender submissions and re-bids for new and retained business, ensuring competitive pricing and compelling proposals.
- Oversee pricing models, rate cards, and contractual terms to drive sustainable and profitable growth.
- Negotiate and finalise commercial agreements alongside commercial account owners, in collaboration with legal, finance, and leadership teams.
- Cross-Functional Collaboration
- Partner with Operational Delivery and QHSE teams to ensure contract requirements are translated into operational plans.
- Provide commercial guidance for new service implementations and change management initiatives.
- Monitor service performance data and initiate improvements where commercial value is impacted.
- Market Intelligence & Innovation
- Analyse industry trends, customer behaviours, and competitor activities to inform strategic decisions.
- Identify and promote innovative service offerings and solutions that enhance value for clients and differentiate Swissport.
- Contribute to the long-term development of the Aircraft Presentation product suite.
Qualifications
Required Skills & Experience:
- Extensive experience in aircraft presentation services, operationally or commercially.
- Extensive commercial experience in aviation, outsourcing, or facilities services.
- Demonstrable success in growing service lines and managing complex, multi-client commercial portfolios.
- Strong commercial acumen, including financial modelling, pricing, and bid management.
- Outstanding communication, stakeholder engagement, and negotiation skills.
- Ability to operate strategically and tactically within a fast-paced, performance-driven environment.
Core Competencies:
- Strategic thinker with strong business development instincts
- Collaborative and influential, with strong internal and external relationship-building skills
- Results-driven with a focus on margin, efficiency, and client value
- Commercially astute and innovative mindset
- Resilient, self-motivated, and adaptable in a dynamic environment
