Aircraft Presentation Regulatory & Compliance Manager – UK & Ireland

Runcorn, England, United Kingdom

8/5/2025

Job Title: Aircraft Presentation Regulatory & Compliance Manager – UK & Ireland

Reporting to: Senior Regional QHSE Manager

Function: QHSE / Aircraft Presentation

Location: UK & Ireland (with travel across multiple stations)

Purpose of the Role:

To lead and manage regulatory compliance and quality assurance for Swissport’s Aircraft Presentation operations across the UK & Ireland region. The role ensures that all Aircraft Appearance services meet both internal standards and external regulatory requirements (including airline contracts, local and regulatory requirements), while driving a culture of continuous improvement, safety, compliance, and operational excellence.

Responsibilities

• Regulatory Compliance & Audit
• Monitor and oversee quality, safety & environmental procedures to ensure they are in line with Swissport’s International safety and quality standards.
• Keep updated with regulatory requirements, update procedures as required and verify compliance with requirements.
• Take proactive measures to ensure safety of people and the environment.
• Ensure full compliance with applicable regulatory, safety, environmental, and customer standards across all Aircraft Presentation services.
• Lead internal and external audits, including preparation, execution, and closure of findings, such as Regional, Global, Airline, and ISO audits.
• Act as liaison between Swissport, clients, and regulatory bodies (CAA, DfT, EASA, etc.) concerning aircraft presentation regulations.
• Maintain and update compliance documentation, manuals, and SOPs in line with evolving standards.
• Quality Management
• Monitor and report on performance against KPIs, SLAs, and safety metrics across stations.
• Identify non-conformities, investigate root causes, and drive corrective and preventative actions (CAPAs).
• Standardise best practices across all UKI stations for aircraft cleaning, turnaround services, and cabin presentation.
• Continuous Improvement & Training
• Support the design and delivery of training for front-line staff and managers in compliance-related topics.
• Champion a culture of continuous improvement in appearance standards, regulatory compliance, and customer satisfaction.
• Collaborate with QHSE and Ops teams to improve processes, reduce risk, and innovate cleaning practices sustainably.
• Stakeholder Collaboration
• Partner with Station Managers, Aircraft Presentation Station Leads, and airline clients to maintain high levels of quality and compliance.
• Provide subject matter expertise to support new contract mobilisations, changes in regulation, or client audits.
  
  

Qualifications

Required Qualifications & Experience:

• Proven experience in a regulatory, compliance, QHSE, or operational quality role within aviation, cleaning, or logistics industries.
• In-depth knowledge of all regulatory and airline-specific aircraft presentation requirements.
• Strong auditing, investigative, and root cause analysis skills.
• Experience with ISO standards (ISO 9001, 14001, 45001) advantageous.
• Excellent communication, coaching, and influencing skills.
• Ability to travel across UK & Ireland regularly.
  
  

Core Competencies:

• Detail-oriented and analytical mindset
• Strong leadership without direct line authority
• Calm under pressure and solutions-focused
• Customer-focused with a quality-first approach
• Passionate about maintaining high standards and compliance integrity