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Contract: Permanent
Pay: £13.50 ph
Hours: 30 hrs including weekends and public holidays
Swissport are currently recruiting for an Airside Ramp Services Team Leader.
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport
Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resource to ensure rosters meet customer and operational requirements
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Maintain up-to-date manuals and documentation as required
- Build and maintain relationships with customers and Airport Authorities
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
- Ensure compliance with Swissports SOPs and policies
- Ensure maximum efficiency in the operation of inbound and outbound flights
- Resolve conflict and irregularities and take appropriate action
- Responsible for maintenance of assigned equipment and materials
- Contribute/assist with local emergency plans
- Other duties as assigned
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather
- Able to work in a manual environment and lift up to 32kg throughout a shift if required.
- Able to work as part of a team in a challenging environment
- Previous experience working in an aviation environment is desired
- Experience of leading teams
- Excellent organisational and planning skills
- Excellent oral and written communication skills
- Proficient in Microsoft Office
- A full driving licence
CAREER PROGRESSION
- Satisfactory completion of three years continuous service typically
- Attainment of competency in all basic, intermediate and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
- Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
- Further progression / promotion - subject to successful application to job vacancies arising
Why you will love working for Swissport:
- Swissport is the world's leading provider of ground and air cargo services active across the globe.
- Our roles are permanent on either a full or part-time basis.
- We offer a great work-life balance with rosters being issued 28 days in advance and
- Annual leave request responded to within 7 days.
- From day one you’ll receive free access to an Employee Assistance Program.
- You'll benefit from free car parking, uniform and PPE.
- Recommend a Friend scheme (£250 for successful appointments).
- We offer an industry leading induction and training programme.
- You’ll have access to on-going learning and development opportunities.
- A skills-based grading structure, which offers career development and progression.
- Being part of a great team.
- Airport specific retail discounts.
- and much more!
