Analyst - Legal Operations

As an Elevate Analyst - Legal Operations, you will use your excellent attention to detail and prior experiences to implement legal operations services for our clients. You will be called upon to provide operational support for customers, collecting data in the context of legal matters, while maintaining compliance with the client litigation handling guidelines under tight deadlines. For this role, this individual will work with the customer's technology and will follow detailed playbooks and processes to interface within the specific workstream assigned. The work is high-volume, so the candidate must be organized and very good with juggling multiple matters of the same type at the same time. Also, the ability to learn and adapt to the customer's technology is crucial. The individual will work on customer laptops. This role will be part of a team that responds to a high volume of labor and employment requests/matters.

Specifically, this role will:

• Handling high volume employment cases by collecting critical data through various customer systems.
• Ability to set and maintain high standards of professional service.
• Detail oriented and analytical, always looking for ways to improve the process or challenge the status quo.
• Extremely organized and capable of managing multiple projects under tight deadlines.
• Excited to learn, grow, and not afraid to take on new responsibilities.
• Able to be self-directed and work independently to meet and exceed goals.
• Strong base of analytical experience and willingness to learn new techniques
• Comfortable with learning new software products, if necessary
• Become proficient on the customer's technology and platforms/applications.
• Review discrimination charges, employment demands and related filings.
• Follow processes and playbooks.
• Interface with broader team. Interface with customer systems and custodians to ensure compliance with orders and gather discovery responses.
• Communicate with counsel.
• Assist with reporting, gathering metrics, and process improvement.

Experience

• Minimum 2 years experience in U.S. litigation
• Experience in labor and employment law is preferred
• Minimum 2 years experience using technology in an area that is highly processed; preferably including experience handling subpoena responses and/or employment charges/demands

Skills for Success

• Strong communication skills - able to professionally interface with customers and litigants' counsel and able to communicate issues directly to the internal manager rather than the customer
• Ability to handle multiple matters at one time/strong organization and attention to detail
• Ability to handle a high-volume of matters
• Able to work with remote team members using technology (video calls, emails/teams chats)
• Strong interpersonal, oral, and written communication skills
• Team player - able to jump in as needed to assist other team members
• Ability to assist on other matters as time allows
• Flexible and open to learning new areas as needed
• Interested in working in a fast-paced environment with a company doing innovative things in the legal space

Technical Skills

Experience with Microsoft Word / PowerPoint / Excel / Outlook

Experience with Adobe Acrobat

Experience with web-based applications Qualifications

Bachelor's or Associate's degree required

Paralegal certificate is a plus, but not required

This Position is eligible to UK Residents Only

Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
• For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
• For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
• Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact