Analyst - Legal Operations-Law Department Operations

As an Elevate Analyst - Legal Operations, you will use your excellent attention to detail and prior experiences to implement legal operations services for our clients. You will be called upon to provide operational support for customers, collecting data in the context of legal matters, while maintaining compliance with the client’s litigation handling guidelines under tight deadlines.

For this role, this individual will work with the customer's technology and will follow detailed playbooks and processes to interface within the specific workstream assigned. The work is high-volume so the candidate must be organized and very good with juggling multiple matters of the same type at the same time. Also, the ability to learn and adapt to the customer's technology is crucial. The individual will work on customer laptops.

This role will be part of a team that responds to a high volume of labor and employment requests/matters.

Duties

Specifically, this role will:

• Handling high volume employment cases by collecting critical data through various customer systems.

• Ability to set and maintain high standards of professional service.

• Detail oriented and analytical, always looking for ways to improve the process or challenge the status quo.

• Extremely organized and capable of managing multiple projects under tight deadlines.

• Excited to learn, grow, and not afraid to take on new responsibilities.

• Able to be self-directed and work independently to meet and exceed goals.

• Strong base of analytical experience and willingness to learn new techniques

• Comfortable with learning new software products, if necessary.

• Become proficient on the customer's technology and platforms/applications.

• Review discrimination charges, employment demands and related filings.

• Follow processes and playbooks.

• Interface with broader team.

• Interface with customer systems and custodians to ensure compliance with orders and gather discovery responses.

• Communicate with counsel.

• Assist with reporting, gathering metrics, and process improvement.

Experience

• Minimum 2 years’ experience in U.S. litigation

• Experience in labor and employment law is preferred

• Minimum 2 years’ experience using technology in an area that is highly processed; preferably including experience handling subpoena responses and/or employment charges/demands

Skills for Success

• Strong communication skills - able to professionally interface with customers and litigants' counsel and able to communicate issues directly to the internal manager rather than the customer

• Ability to handle multiple matters at one time/strong organization and attention to detail

• Ability to handle a high-volume of matters

• Able to work with remote team members using technology (video calls, emails/teams chats)

• Strong interpersonal, oral, and written communication skills

• Team player - able to jump in as needed to assist other team members

• Ability to assist on other matters as time allows

• Flexible and open to learning new areas as needed

• Interested in working in a fast-paced environment with a company doing innovative things in the legal space

Technical Skills

• Experience with Microsoft Word / PowerPoint / Excel / Outlook

• Experience with Adobe Acrobat

• Experience with web-based applications

Qualifications

• Bachelor's or Associate's degree required

• Paralegal certificate is a plus, but not required