Description
Analytics Lead, Existing Customer Management
We are looking for an Analytics Lead to join our FlexiPay team.
With a focus on Existing Customers, this is a pivotal role in our FlexiPay and Credit Card team where you will manage and drive a high-performing analytics function, directly influencing strategic decisions and shaping the future roadmap of our products.
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
This role is a unique opportunity to directly influence the future strategy for driving engagement and commercial outcomes within our FlexiPay and Credit Card lines of business. You will manage a dedicated team of three analysts, fostering their development as key partners to teams across product, risk, finance, and operations.
A core focus will be on leveraging data to maximise customer lifetime value, improve retention, and boost engagement. Furthermore, you will ensure robust measurement of our impact, thereby establishing a continuous cycle of improvement and innovation.
- Customer Lifecycle Strategy: Establish and execute measurement frameworks for CRM and lifecycle marketing to monitor retention and engagement across all customer segments
