The Anticoagulation Administrator will have responsibility for the organisation of anticoagulation clinics and the day to day smooth running of the service, receiving referrals and dealing with complex anticoag queries. In your role working face to face with our service users, you will be the initial contact point representing the Anticoagulation Team for our service users and stake holders.
Under the leadership and guidance of the Thrombosis and Anticoagulation Administration Manager, you will be able to use your own judgement to determine when advice from senior colleagues is required.
To follow all department protocols in dealings with both colleagues and clients, contributing and implementing changes when required
Raise concern and escalate appropriately where unsatisfactory practice is identified
The Anticoagulation administrator must be able to work autonomously and also in conjunction with the administrative team, clinical nurse specialists, Consultants and internal and external stakeholders.
- Act as a point of contact for patients, carers and telephone callers
- Provide and receive complex and sensitive information such as personal medical information
- Deal with enquires from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required
- Liaise between laboratory staff / users of the service and deal with telephone enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required
- To work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments.
- To work alongside Trust colleagues in order to contribute to the Trust visions. Demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy.
- Attend regular staff meetings to ensure effective communication of departmental standards and issues.
- To provide fast anticoagulation referral reviews, adding referrals to DAWN database and CAREFLOW. Book clinic appointments where appropriate.
- To identify and problem solve service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
- Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact: Name: Karen Lewis Job title: VTE and Anticoagulation Administration Manager Email address: k.lewis14@nhs.net Telephone number: 01273 664578
Sam Bywater - Anticoagulation Nurse Manager;
samantha.bywater@nhs.net
SRH: Tel: 01243 788122 Ext: 33516 - Worthing: Tel: 01903 285211 Ext 85574/85812
General working days: Mon-Thursday 8am - 6pm (Occasional Mon off & work Fridays)
