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Introduction
The Application Integration department are looking for a highly skilled and motivated senior Software Developer to join our IBM App Connect Enterprise (IBM ACE) L3 team. IBM ACE provides capabilities to build integration flows needed to support diverse integration requirements through a set of connectors to a range of data sources, including packaged applications, files, mobile devices, messaging systems, and databases. A benefit of using IBM ACE is that the tool enables existing applications for Web Services without costly legacy application rewrites. IBM ACE avoids the point-to-point strain on development resources by connecting any application or service over multiple protocols, including SOAP, HTTP and JMS. Modern secure authentication mechanisms, including the ability to perform actions on behalf of masquerading or delegate users, through MQ, HTTP and SOAP nodes are supported such as LDAP, X-AUTH, O-AUTH, and two-way SSL.
Your Role And Responsibilities
We are a dynamic team working on Application Integration and Hybrid Cloud Domain, and as a Developer/L3 Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams.
Key Responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers, providing technical leadership with more complex and/or escalated customer situations
- Perform root cause analysis and implement long-term solutions for recurring issues.
- Develop and maintain technical documentation, processes, and troubleshooting guides.
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
- Provide mentoring and training to support engineers (L2).
- Act as a subject matter expert for specific technologies or systems related to the product.
Preferred Education
None
Required Technical And Professional Expertise
- Demonstrated experience in an Software Engineering / Development or technical support role
- Experience providing technical leadership
- Experience with troubleshooting software, and network issues.
- Hands on coding experience with C/C++, Java, NodeJS
- Proficiency SQL, Linux, Kubernetes, OpenShift
- Good Operating System fundamentals (Linux / AIX)
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent communication skills to interact with stakeholders and report on technical issues clearly.
Preferred Technical And Professional Experience
- Strong knowledge of Integration technologies, cloud computing, Software Development methodologies
- Knowledge on IBM Integration technology (MQ, IIB, ACE) is an advantage
- Knowledge of Agile methodology
- Prior experience in a customer-facing role.
