Job Description
If you love beauty, you're in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
Role Overview
The App & International Email Coordinator reports into the Senior Email Marketing &
Digital Content Coordinator, working closely with the rest of the Content Marketing team,
Marketing team and wider teams across the business.
The role is responsible for coordinating Space NK's international email programme and
coordinating best-in-class content on Space NK's mobile app. The role is responsible for
creating content briefs, owning the build and implementation of international email and
app content, while also relaying performance to key stakeholders within the business.
Key Responsibilities - EMAIL
Work cross-functionally to coordinate the international email programme, owning the
international email calendar, creating and owning campaign briefs and liaising with our ESP on the delivery and testing of campaigns
- Set up customer segments to ensure emails are targeted accurately
- Work with wider Email Marketing team to ensure email plans will deliver the international
email traffic targets including A/B testing content to optimise campaigns
- Liaise with key stakeholders in Commercial & Trading teams to ensure activity is relevant
for each market while highlighting key relevant commercial and trading activity
- Coordinate the production of international emails including creating clear email briefs
using project management tool (Monday.com) and owning the production and internal
sign off of international email campaigns
- Monitor and report on performance of international email campaigns, pulling and
analysing data, using insights to shape and optimise future plans and campaigns
- Monitor key international competitors' emails sharing insights and opportunities with
relevant stakeholders
Key Responsibilities - APP
- Coordinate the app content calendar including home screen content and push
notifications based on key launches and promotions
- Brief in-app home screen content and push notifications liaising with Copy & Creative to
ensure deadlines are met and content is to a high-standard
- Coordinate the production of content through internal sign off, then build and test content
thoroughly before scheduling
- Set up customer segments to ensure push notifications and app content are targeted to the
- right customers
- Monitor and report on engagement with home screen content and push notifications,
sharing and using learnings moving forward
- Monitor competitor app activity and share with relevant stakeholders
Qualifications, Knowledge, and Experience:
- Previous experience within email marketing
- Solid understanding of Content Marketing and key Marketing channels
- Good analytical and numerical skills
- High attention to detail
- Excellent time management
- A problem-solving approach
- Excellent interpersonal skills with an ability to communicate and influence effectively to all levels of the business
- The ability to prioritise, use initiative and perform under pressure
- A proactive and flexible approach
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
