Application Operation & Support Team Manager
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Summary:
Our client is a leading global, award-winning company providing Technology and Services for Lottery and Gaming Systems. They offer Lottery Instant Products, Sports Betting, and Digital Interactive Gaming to name a few. They are headquartered in Atlanta, Georgia and have a global presence in over 50 countries with 150+ customers. They attest their success to their purpose-driven culture and relentless innovation to consistently pioneer in the Lottery and Gaming Technology industry.
Must Haves:
Technical:
- 2–3 years of exp. with people management
- Degree in IT or Telecomm with 1–2 years of relevant experience, or 5+ years of relevant experience
- Experience in operating and supporting complex IT systems and applications
- Linux, Windows, SQL, and scripting, U.I. Apps
- Familiar with ITIL-based processes and service management practices
Non-Technical:
- Willingness to travel occasionally (1–2 times per year)
- Flexible to provide standby support/ on-call
- Reliable, detail-oriented, and accountable in delivering high-quality work
- Able to perform well under pressure and thrive in a collaborative team environment
Day-to-day:
- Coordinate and supervise the Application Operation & Support team, assigning tasks, tracking progress, and ensuring timely resolution of incidents and service requests.
- Provide advanced support and troubleshooting for complex issues related to lottery software applications, including outages and operational disruptions.
- Execute and monitor daily operation tasks, ensuring the continuity and stability of application and system performance.
- Analyze team performance and support processes to identify trends and drive continuous improvement initiatives.
- Communicate and collaborate with internal stakeholders, customers, business units, and external partners.
- Participate in incident calls and provide real-time updates and coordination during critical outages.
- Reporting: Prepare and deliver regular reports for senior management and key stakeholders.
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