Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Cashflows. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Who we are and what's important to us.
We offer simple solutions, for smart businesses.
From instore and online card processing to card issuing and ATM, we touch every part of fintech’s most exciting investment spaces.
Operating pan-European – from the bustling investment hub of London to the talent-filled tech hubs of Cambridge and the Netherlands - we perfect the payments experience for our customers through a combination of best-in-class technology, constant innovation, and in-house expertise.
We are independently owned, allowing us to respond quickly to growth opportunities, and enjoy the backing of leading fintech investor Pollen Street Capital.
With an impressive growth trajectory, we are constantly looking for the best and brightest industry talent to help support our ambitious goals.
In return for your dedication, innovation, and good company, Cashflows offers a competitive salary and benefits, along with extensive perks.
Come and join the team that's writing the future of fintech!
Our vision
With Cashflows, business is always personal.
Our mission
Our people work hard to understand our partners, customers, and industries, inside out.
That’s why it’s our people that steer our business, transforming challenges, ideas, and technology into uncomplicated payment solutions that are easy to use and make perfect sense for your business.
While technology powers payments, it’s people that make them perfect.
Payments perfected by people.
The values we live by
• Courage - We’re leaders, who step-up to help others. We have the courage to ask questions and challenge constructively. We're empowered to make decisions.
• Collaboration - We communicate openly, have compassion, and support others to get the job done. We understand the "big picture", where customers and partners fit, and how we can help.
• Clarity - We’re clear about our priorities and what's expected of us. We work hard to solve problems, making sure our solutions are understood. Above all, we keep things simple!
It’s essential to us that we bring on board new colleagues that demonstrate these values, and so If you like what you see so far, keep on reading!
The Job
Application Support Analyst
What you'll be doing
Cross Team Accountabilities
• Providing the very best in class customer support with excellent response and resolution within our defined SLA’s
• Work to increase customer satisfaction by communicating effectively and building positive rapport in every interaction
• Follow our defined quality standards and processes
• Take on the role of Subject Matter Expert (SME) for some of our key deliverables
• Review ways of working and continually suggest improvements that would streamline our internal processes, to the benefit of our customers
Specific Accountabilities
• Deal with inbound emails and cases in relation to technical queries from both internal external customers
• Build and maintain strong relationships with both key customer contacts and internal stakeholders
• Think outside the box and proactively solve problems whilst identifying opportunities to improve the customer experience through continual root cause analysis
• Support the wider Service Management team during business-critical incidents
• Aid in the training and support of the Application Support Analyst through knowledge sharing, coaching and guidance.
• Act as SME for identified areas within the team, promoting knowledge, sharing information and helping educate the Customer Success team and others as appropriate
• Work with the Application Support Lead to define and implement new ways of working for the team, including stretch KPI’s and SLA’s
• Work with the Application Support Lead to document new processes, increase knowledge quality and scope for which applications are supported and how
• Support Application Support Lead in Product liaison to ensure what we develop and deliver is relevant, beneficial and doesn’t cause issues
• Support Application Support Lead in Implementation activity
Desirable
• Natural curiosity for problem solving
• Experience with ticket/queue management via a CRM (Salesforce/Jira)
• Excellent communication skills, both written & verbally
• A proactive approach, with calmness and an approachable manner
• Ability to prioritise work and deliver even under pressure to tight deadlines
• A logical and systematic approach to analysis and investigation
• Accuracy and attention to detail is vital
• Ability to think on your feet, and work off your own initiative
• Database and analytic tools experience is essential (Newrelic, MS SQL Server)
• Experience of diving into data and creating Dashboard and informational metrics
• Commercial Awareness/experience and having confidence to manage the needs of commercial against the needs of Technology.
The hours
This is a full-time role (40 hours a week) – Monday to Friday.
You will be expected to attend either our Cambridge or Farringdon office 1 day per week minimum.
What you'll get
Our benefits and perks include.
And finally, we also throw a great staff party twice a year!
Our selection process steps
If you like the sound of this role, please click apply!
If we think from your application, we'll be a good fit for one another we'll get in touch for a call. We'll talk to you about the role, why we enjoy working here so much and find out more about you.
From there, if we both think It’s a good match, we'll proceed with arranging interviews, they'll either be over the phone, via Microsoft Teams or in person. We'll let you know as soon as we've made a decision on whether we'd like to proceed things further with you.
If you have any questions, you're always welcome to reach out to our friendly People team via [email protected]
Copyright © 2025