Application Support Analyst

• Job title: Application Support Analyst
• Location: Office based, Ringwood Hampshire
• Contract / Hours: Permanent position, 37 hours per week
• Package: Competitive salary and excellent Colleague benefits

About the role

Churchill Living are recruiting for an Application Support Analyst to join the IT projects team based in Ringwood. The Analyst is responsible for providing software support across a range of third party hosted applications

The role will also look to provide an inhouse system administrator role. Being the lead for Churchill Estates Management’s hosted applications, whilst working with the wider application team who support other systems operating across the Churchill Group.

Your key responsibilities will include:

• To resolve service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.
• To maintain and update technical documents and procedures.
• To support the business with system reports and wider day to day system operations.
• Prepare maintenance and upgrade schedule proposals for your manager’s review and approval.
• To lead on system upgrades tasks including the management of UAT completions.
• To assist with any application projects and wider integrations.
• Work with the trainers to support the onboarding of new application users
• To support the Applications Support Manager with other hosted applications as and when required.

The hours of work are 9.00am – 5.30pm, Monday to Thursday and 9.00am – 5.00pm on Fridays, and the role is office based in our Head Office in Ringwood, Hampshire. IT also operates an out of hours support rota.

About you

As a key member of our project teams, you will work closely with stakeholders across the business to support across a wide range of applications. You will have strong interpersonal skills and the ability to quickly learn new systems.

You will bring:

• Previous system administration support
• Strong understanding of IT systems, infrastructure, and emerging technologies
• The ability to diagnose and solve application issues

How you will be rewarded

• Competitive salary
• Annual leave entitlement of 24 days, plus Bank Holidays
• Day off for your birthday
• BUPA Healthcare
• Company pension contribution
• Life assurance
• Professional development
• Incentive schemes for the referral of new colleagues, clients, land and management opportunities, subject to terms and conditions
• Professional memberships reimbursed
• Employee assistance programme
• Reward card

About us

We are Churchill Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our specialist retirement living developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, companionship, peace of mind and independence.

We’ve won a host of awards; most recently, we ranked in the Top 10 ‘Best Companies to Work’ by The Sunday Times and we were the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

Join the Churchill family and be part of an ambitious and successful business who value and appreciate their people. Apply today!