Application Support Analyst

🗺️ Location: Durham

📃 Full-time, permanent

💰 Circa £35,000

🏢 Hybrid (minimum of 2 days in the office per week)

Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.

In this role, you’ll ensure the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.

What will the role involve?

• Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
• Enhancing first-level resolution rates by following and contributing to robust support procedures.
• Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
• Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
• Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
• Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.

Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.

What are we looking for?

• A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
• Strong problem-solving skills with a logical, analytical mindset.
• Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
• Proficiency in SQL and MongoDB.
• Solid understanding of Java and its use in backend systems.
• Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git

Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send us your application!

What's in it for you?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

💷 Circa £35,000 per annum

🧘 Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

🏡 Work from home three days per week, and join us in the office for the remaining two.

🛡️ Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

🚲 Cycle to Work Scheme, Holiday Trading, Travel Insurance

As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJs, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.