Application Support Analyst & Change Management Coordinator

Job Title: Application Support Analyst & Change Management Coordinator

Location: WM UK - Virtual

Location Type: Remote

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on:

We are seeking a dynamic and detail-oriented Application Support Analyst & Change Management Coordinator to join our team. This dual-role position will focus on providing first-line support for Microsoft Dynamics AX2012 while also managing our change management processes using DevOps methodologies. The ideal candidate will excel in troubleshooting enterprise application issues and facilitating effective communication among stakeholders during change initiatives.

What you'll be doing:

• Provide L1 support for Microsoft Dynamics AX2012 and other business systems, addressing user inquiries and resolving issues promptly.
• Assist users with system navigation, functionality, and best practices to enhance their experience.
• Collaborate with L2 & L3 teams to escalate and resolve complex technical issues.
• Maintain documentation of support requests and resolutions to improve knowledge sharing.
• Utilize Azure DevOps as the primary tool for managing change processes, ensuring efficient tracking and implementation of changes.
• Ensure all changes have auditable authorization to implement.
• Coordinate change management activities, including planning, execution, and monitoring of changes.
• Organize and facilitate meetings with stakeholders, including testers and approvers, to discuss change initiatives.
• Develop and maintain change management documentation, including impact assessments and communication plans.
• Ensure that all changes are documented, approved, and communicated effectively to relevant parties.

To be successful in this role, you will need:

• Strong analytical skills to identify and resolve issues efficiently.
• Clear and effective communication with users and team members. Ability to explain technical concepts to non-technical users.
• Providing excellent support and maintaining a user-focused approach. Patience and empathy when dealing with user issues.
• Ability to manage multiple tasks and prioritize effectively. Experience in documenting processes and solutions.
• Formal qualifications in Information Technology, Business Administration, or a related field are beneficial, but diverse experiences and skills are valued.
• Knowledge or exposure to ITIL, DevOps, and Microsoft Dynamics would be beneficial.
• Ability to build and maintain positive relationships with a wide range of stakeholders.
• Effective communication and collaboration skills to engage with end users and team members.
• Proficient in business English, both written and verbal.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Comprehensive private healthcare
• An enhanced retirement plan
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• G ender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more.

Learn more at Our Inclusion Commitments .

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.