Application Support Analyst: Energy

London, England, United Kingdom

7/1/2025

About Marex

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

For more information visit www.marex.com

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

Responsibilities

• Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
• Support business users offering first, second-, and third-line support.
• Create and deploy PowerShell scripts providing a range of business functions.
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation; produce and regularly maintain to a high standard.
• Ensure active task retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Manage exchange relationships and project manage mandatory upgrades
• New system analysis and implementation
• Exchange reporting & Compliance audits
• Process & trading system documentation – produce and regularly maintain to high standard
• Monthly transactional and volume reporting across all systems
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Liaison between technology dept. and business groups to communicate system changes
• Manage client technical requirements within Marex Energy technology department
• At all times complying with Marex’s Code of Conduct.
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required.
• To escalate risk events immediately. o To provide input to risk management processes, as required.
  
  

Skills And Experience

• Bachelor’s degree in a relevant field preferred.
• Experience gained in a Financial Services background, ideally in Energy markets and trading technology
• Strong Excel skills, including advanced formulas, VBA and other Excel features for handling complex tasks
• Experience with Trayport and Equias systems is desirable but not a must.
• Strong understanding of agile and ITIL methodology
• Ability to build strong relationship with Application Development Teams and Business sponsors
• General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trades
• Experience with ITIL and change management processes
• Excellent documentation and communication skills
• Good background in Windows, Linux/Unix OS, including SQL & Oracle database architecture.
• Good knowledge of market connectivity protocols for key global derivative, commodity, cash or equity markets
• Good experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
• Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
• Comfortable and experienced in working with key stakeholders, with the ability to push back in a professional and diplomatic way.
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• This role will require you to cover several shift patterns, starting as early as 08:00, finishing as late as 6:00pm.
  
  

Competencies

• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Proven ability to proactively pick up issues and improve processes.
• Process-driven and systematic mindset.
• Ability to work in shift patterns.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Ability to take a high level of responsibility in a fast pace and high-volume environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
  
  

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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