About Marex
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.
For more information visit https://www.marex.com/
Role Summary
The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
The Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA. and local clearing schemes in emerging market countries in Asia, Africa, Europe and LATAM). The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities:
Role specific:
- Provide technical and functional support for all payments and settlement platforms, covering cross-border payments, FX, BACS, CHAPS, SEPA, and SWIFT and local clearing schemes.
- Deliver 2nd and 3rd line application support to all relevant internal teams.
- Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline payment monitoring, reconciliation, and reporting tasks.
- Support the analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes.
- Manage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing.
- Act as liaison between technology teams, payment operations, and business stakeholders to communicate system issues, enhancements, and changes.
- Maintain high-quality system and process documentation to support business continuity and audit requirements.
- Prioritise and manage concurrent support tasks, ensuring critical payment activities retain focus.
- Coordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution.
- Support mandatory scheme and infrastructure upgrades (e.g., SWIFT releases, CHAPS/BACS scheme updates).
- Provide technical input into client onboarding for payment and FX services, ensuring smooth integration and connectivity.
- Assist with regulatory and compliance reporting (e.g., FCA, AML, sanctions screening support).
- Collaborate with internal teams on client requirements, ensuring technical feasibility and alignment with payments infrastructure
- Produce regular transactional and volume reporting across payments systems for operational and management use.
All staff:
- Ensure compliance with the company’s regulatory requirements under the FCA.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
- At all times comply with the FCA’s Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required
- To escalate risk events immediately
- To provide input to risk management processes, as required.
Skills and Experience:
Essential:
- Solid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data.
- Experience working in financial services or banking, ideally within payments, treasury, or FX operations.
- Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes.
- Familiarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of protocols such as FIX and payment formats such as ISO PAIN001 and PACS008 would be an advantage.
- Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment. Exposure to SWIFT messaging connectivity would be an advantage
- Proactive approach to issue management, with proven ability to identify problems, analyse root causes, and drive process improvements.
- Process-driven and systematic mindset, with experience applying ITIL practices (Incident, Problem, Change Management).
- Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making.
- Excellent documentation, communication, and stakeholder management skills, able to liaise across operations, treasury, compliance, and technology.
- Experience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes.
- Understanding of regulatory requirements impacting payments (e.g., AML, sanctions screening, FCA reporting).
- Experience with API-based integrations and onboarding of clients or counterparties into payments/FX systems.
- Experience in Secure File transfer-based integrations.
- Experience working in event driven systems, messaging platforms and low latency streaming would be an advantage.
- Ability to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required.
- Desirable: Bachelor’s degree in a relevant field (Finance, Computer Science, Information Systems).
- Excellent verbal and written communication skills with the ability to explain complex technical/payment issues clearly.
Desirable:
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
Competencies:
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing others
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care and diligence
- Be open and cooperative with the FCA, the PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conduct
- Act to deliver good outcomes for retail customers
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. 
