Application Support Engineer

Our vision across the technology organization is to deliver an industry-leading platform that drives scale, competitive advantage, innovation, and generation of consistent risk-adjusted returns for our investors. This exciting position within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data, and their integration with middle and back-office systems. The role will have a high level of interaction and partnership with investment staff, including Portfolio Managers and Analysts, as well as Traders, Technology, Operations and Treasury teams, to proactively discover and understand issues and provide potential workflow/system improvements. The candidate must have excellent leadership and communication skills, a broad knowledge of financial markets and trade lifecycles.

At BAM, you will have the chance to work with some of the smartest and most driven individuals in the industry.

Responsibilities:

As an EMEA Commodities Application Support Engineer, you will:

• Enhance, support and maintain the firm’s Commodities front, middle and back-office systems
• Work as a part of the global Application Support team based in Chicago, New York, London, Houston, San Francisco, Hong Kong and Singapore
• Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
• Document common support issues, trade flows and procedures
• Roll out, setup, and educate end-users on new product implementations
• Support other geographic locations e.g., monitor jobs running overnight in Asia, EU and US
• Work with external vendor technical support teams to resolve issues and deliver strategic enhancements
• Provide escalation support for other regions, including evenings and weekends, on a rotational basis

Cultural requirements:

• 2 to 5 years of experience
• Strong communicator and collaborator
• Promote a knowledge-sharing culture within the team
• Able to multitask and thrive in a fast-paced trading environment
• Maintain calm and logical thinking in high-pressure situations
• Possess excellent written and verbal communication skills
• Operate with a high degree of accuracy with close attention to detail
• Possess a strong growth mindset, consistently seeking opportunities for learning, embracing challenges with resilience, and effectively adapting to change

Technical requirements:

• Experience in Application Support at a global Hedge Fund, Bank, or financial technology vendor
• Thorough understanding of Commodities products including energy, agricultural, metals
• Experience supporting commodities trading platforms e.g. TT, Trayport Joule, WebICE, EEX
• Strong understanding and experience in FIX Protocol
• Familiarity with ETRM/CTRM platforms e.g. Openlink Endur
• Strong troubleshooting and problem-solving skills gained in supporting vendor and internally developed systems
• Experience supporting production environments within an ITIL framework and development environments with agile methodologies
• Strong understanding database systems e.g. MS SQL, MongoDB, Snowflake, Clickhouse
• Experience of various programming languages e.g. C#, Java, Bash
• Proficiency in supporting applications on Windows and Linux platforms
• Strong Windows and Linux knowledge including scripting in PowerShell, Bash, Python
• Strong knowledge in computer networking and security concepts and troubleshooting
• Experience with Cloud technologies e.g. AWS, Kubernetes, Lambda, RDS, DynamoDB
• Experience with messaging technologies e.g. Kafka, Solace, MQ
• Experience leveraging AI to increase efficiency and troubleshoot issues
• Familiarity with enterprise scheduling platforms e.g. ActiveBatch, Autosys, Control-M
• Experience using/building monitoring on platforms e.g. ITRS Geneos, Zabbix, LogicMonitor, Splunk