Application Support Engineer

CompanyBlackfinch Group

LocationGloucestershire, England, United Kingdom

Posted At1/22/2026

UK Visa Sponsorship Analytics

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early stage investing, managed portfolio services, property financing and renewable energy. We’re proud to be entrusted with over £950 million in assets under management.

We are looking for an enthusiastic and experienced Application Support Engineer who embodies strong customer service skills and excellent communication abilities to join our talented team. Your role will be to provide technical assistance and support to users to ensure timely resolution of product issues and support with issue of all investment reporting.

Key Responsibilities

Serve as a primary escalation point, addressing and resolving second-line technical issues.
Problem solve and troubleshoot a variety of product related incidents within agreed timescales.
Triage unresolved issues to appropriate internal teams (e.g. software engineers)

Follow and maintain technical documentation and processes to deliver solutions. Where required, document new technical processes.

Diagnose and troubleshoot technical issues

Ensure all issues are correctly logged

Ask customers targeted questions to quickly understand the root of the problem

Work to a high level of quality, testing own work prior to delivery

Track work items through to resolution with an agile mindset using kanban or scrum

Skills & Experience

Proven work experience as a Technical Support Engineer, Application Support Engineer or similar role
Experience in following and improving technical documentation.
Good understanding of computer systems, applications, configuration, Microsoft Office 365 applications and Windows environments
Ability to diagnose and troubleshoot technical issues.
Familiarity using command line interfaces (CLIs)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Strong organisational & technical skills, the ability to both prioritise workloads and work unsupervised.

Essential Qualifications & Requirements

Industry recognised certifications would be beneficial

We reserve the right to close the vacancy early, should we receive sufficient applications.

Blackfinch is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. A copy of our Equal Opportunities Policy is available upon request.