Application Support Engineer

Application Support Engineer – Delivery & eCommerce Software (Hybrid, Egham)

c. £35,000 (DOE) + Bonus

2 Days per Week in the Egham Office | 35 Hours (Flexible 8:00–18:00)

An award-winning UK software company, part of a major national organisation, is looking for an Application Support Engineer to join its growing support team. The business builds market-leading delivery management software used by retailers and logistics providers to power services such as Tracked delivery, Click & Collect, locker solutions and next-day delivery.

With over 30 years in the market and continued growth, this is a great opportunity to join a stable, well-respected software business with a strong people-first culture.

The Role

As an Application Support Engineer, you’ll be a key part of a client-facing support function, ensuring the smooth running of business-critical applications. You’ll troubleshoot technical issues, work closely with customers, and collaborate with internal teams to deliver a consistently high level of service.

This role suits someone who enjoys problem-solving, clear communication and working across technical and non-technical stakeholders.

Company Culture & Values

You’ll join a collaborative, inclusive and supportive environment with a strong focus on wellbeing and professional development.

The company is widely recognised as a great place to work, with over 90% of employees recommending it.

Key Responsibilities

• Provide application support via phone, email and ticketing systems

• Investigate and resolve application issues, identifying root causes

• Maintain strong knowledge of application functionality and integrations

• Communicate clearly with customers on issues and resolutions

• Maintain accurate documentation of incidents and fixes

• Work with development teams to escalate bugs and improvements

• Identify recurring issues and support problem management initiatives

• Support and train customers to maximise software usage

• Ensure data security, compliance and best practices are followed

• Provide occasional out-of-hours support when required

Role Requirements

• Experience in application or technical support roles

• Experience supporting SQL-based systems and/or .NET applications

• Understanding of databases (SQL/MySQL) and basic web technologies

• Experience working to SLAs using ticketing systems

• Strong analytical and troubleshooting skills

• Excellent communication and customer-facing ability

• Customer-focused mindset with strong attention to detail

• Ability to work independently and within a team

Benefits & Perks

• Annual performance-based bonus

• Hybrid working – 2 days per week in Egham

• Private medical insurance (Vitality)

• BUPA dental cover

• 23 days holiday (rising to 26) + bank holidays

• Holiday buy/sell scheme

• Employer pension contributions up to 10%

• Employee assistance programme

• Paid time off for physical and mental wellbeing

• Professional development, mentoring and training support

• Regular socials, wellbeing days and engagement activities