Application Support Engineer

Our client, a leading global, award-winning company who provide Technology and Services for Lottery and Gaming Systems.

This will be a permanent position, following a hybrid working schedule. You will be expected to go onsite 3x weekly.

Day-to-day:

• Provide operational support: for lottery software applications, including troubleshooting issues and resolving outages.
• Manage Service Requests: Register, handle, and follow up on incoming service requests and incidents to ensure timely resolution.
• Execute and monitor recurring daily operational tasks and system events.
• Track progress and ensure continuity of issue resolution and related activities.
• Support complex technical tasks and collaborate closely with other resolver units and external partners.
• Participate in incident and outage calls as needed.
• Reporting: Generate and maintain regular operational reports.

Targeting the following skillsets:

• Experience in a similar or related role.
• Experience in operating and supporting complex IT systems and applications.
• Basic knowledge of Linux, Windows, SQL, and scripting.
• Familiarity with ITIL-based processes and function.