Application Support Engineer

We are looking for an experienced Support Engineer with an in-depth experience of 1st & 2nd line Application support for multiple applications. This is a unique opportunity to gain challenging and interesting experience in a role that covers a wide range of asset classes traded by five specialist investment engines at Man, working closely with Business users across Front, Middle & Back office business teams.

You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.

The Role

Responsible for ensuring the smooth running and stability of Man's investment management business systems and infrastructure including both in house developed and third party tools.

Proactive monitoring of critical systems, investigation, triage, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of hours support as the business requires, and DR tests as and when needed. Assist Development teams in testing bug fixes and enhancements to current systems.

Take ownership of upgrading and maintenance of 3rd party applications that are fully managed by Support team. Be an active member of project teams supporting them in project management tasks such as planning, reporting, testing, go-live etc.

Role Responsibilities

• First point of contact for business stakeholder issues - identify processing requirements and communicate progress
• Provide 1st/2nd level application support with appropriate escalation to development, infrastructure, or third-party teams
• Record, own, and resolve issues using ticketing systems while following through to completion
• Write and test SQL scripts, schedule releases, and implement bug fixes across environments
• Monitor business systems, create/modify alerts, and influence monitoring best practices
• Manage incidents and problems, including post-incident reviews and follow-up tasks
• Analyze risk/impact of tasks and prioritize accordingly
• Support Production, UAT, and Development environment continuity
• Implement change controls and participate in disaster recovery planning
• Maintain up-to-date procedures and policies in knowledge base
• Work with internal/external auditors and provide technical reports to management
• Provide on-call/out-of-hours support as required
• Identify recurring issues requiring development effort and escalate appropriately

Key Competencies

Essential Skills

• Database: Good SQL scripting skills with MS SQL Server or Oracle
• Operating Systems: Windows 11, Windows Servers, UNIX or Linux.
• Application: Experience in or support of Trading, Portfolio management, Risk, Settlements, Reconciliation applications.
• Market knowledge: Good working knowledge of financial markets and instruments, with broad asset class understanding, through previous experience within the financial services sector.

Desirable Skills

• Experience with .Net ecosystem
• Scripting skills – Unix, RegEx, Powershell
• Prior experience of working with:

-Nagios, Splunk, ELK stack, Grafana, Prometheus

-BitBucket, Git, Octopus

-MSMQ, Kafka, IBM MQ

-Automate Enterprise (Help Systems)

-Salerio (COR Financials)

-SWIFT Message Types

Personal Attributes:

• Strong analytical and problem-solving skills with ability to assess risk and impact
• Excellent communication skills for stakeholder management and technical reporting
• Detail-oriented with commitment to following procedures and maintaining documentation
• Collaborative team player who can develop into a go-to technical resource
• Adaptable and committed to adding value across all aspects of the role