Application Support Engineer - Business Platforms

We're looking for an exceptional Application Support Engineer - Business Platforms to help us make a difference to our planet.

As our Application Support Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. People are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

We are looking for an Application Support Engineer - Business Platforms to join the Met Office's Business Platform Support team. As our Application Support Engineer - Business Platforms you will provide advanced level support and enablement across the Microsoft Power Platform and SaaS provisioned people services landscape, with a focus on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery.

Your key duties:

• Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic, and integration with other platforms.
• Support governance efforts across the Power Platform and Microsoft Dynamics.
• Communicate and Engage with our Power Platform Citizen Developers via Community of Practice and comms channels.
• Ensure that any identified Power Platform developments that perform operational tasks are secure, fit for purpose and migrated to the correct workspace.
• Collaborate closely with the Corporate Applications team to ensure alignment between development and support functions.
• Contribute to building a cross-skilled team capable of supporting Dynamics, Power Platform, and other SaaS tools.
• Provide technical guidance and mentoring to junior team members and business users.

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.

As our Application Support Engineer, your total reward package will be up to £51,648 annually, which includes:

• £35,145 base pay
• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience:

1. Demonstrated experience in delivering high-quality 1st and 2nd line operational support, underpinned by a strong working knowledge of ITIL service management processes, particularly in the areas of Incident, Change, and Service Request management.
2. Proven expertise in supporting and maintaining Microsoft Power Platform technologies-including Power BI, Power Apps, and Power Automate-within a live operational environment.
3. Strong interpersonal and communication skills, with a track record of effective stakeholder engagement across a range of business functions.
4. Committed to fostering a culture of continuous learning by facilitating knowledge sharing and delivering training to empower end-users and enhance digital capability.
5. Sound understanding of Power Platform governance frameworks and best practices, with the ability to support consistent adoption and drive process optimisation across teams.

Desirable Criteria:

We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have:

1. Hands-on experience with Microsoft Dynamics 365 or comparable Customer Relationship Management (CRM) platforms, with a focus on supporting business operations and user adoption.
2. Proven ability to support and manage tooling provided by third-party Software as a Service (SaaS) vendors, ensuring service reliability, integration, and alignment with organisational requirements.

How to apply

If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 23/11/2025 at 23:59 with first stage interviews commencing from 08/12/2025. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.