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Role: Applications Support Lead (Azure DevOps)
Start Date: ASAP
Contract Length: 3 Months
Work Location: Remote – Ad-hoc travel to Neston aprx. twice per month
IR35 Status: Inside IR35
Security Clearance: SC Cleared
Join a critical digital services programme, where you’ll guide a small team of application support engineers through hands-on delivery and performance of DevOps and application management services across a complex data integration platform.
Responsibilities:
- Lead small team of apps support engineers focused on production & development
- Manage and improve service performance using ITIL processes
- Main POC for incidents, change, problem management and service reporting
- Provide expert-level development support on InterSystems products
- Drive ongoing improvements to integration workflows (EMPI, PD, and IRIS platforms)
- Oversee application lifecycle management in Azure cloud environments
- Work with delivery managers and agile teams to ensure delivery of app updates
- Support automation of infrastructure provisioning and deployment pipelines
- Participate in Agile ceremonies and ensure alignment with DevOps best practices
- Mentor engineers and foster a continuous improvement culture
Required Experience:
- History leading small agile teams of application support engineers in enterprise environments
- In-depth knowledge and experience with InterSystems HealthShare/ HealthConnect – including EMPI, PD, IRIS, and Integration Engine
- Strong understanding of ITIL service management frameworks
- Hands-on experience managing applications in Azure environments
- SC Cleared – active & transferrable clearance
Desirable:
- ITIL Certification
- Understanding of Azure DevOps & Jira
- Development experience with Azure, .NET, Ansible, and Terraform
