Application Support Specialist

About Persistent:

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

About Position and details:

• Role: Application Support Specialist
• Location: Harbour Exchange Square, London
• Mode: Hybrid(2 to 3 days to office)
• Experience: 6 to 15 years
• Job Type: Permanent role

Note: Required to work over the weekend to perform production release and support activities. Priori knowledge and working experience in production support project is requirement.

JD:

• Must have strong experience for supporting production applications in an enterprise Microsoft Windows environment (Windows 2019, 2022 servers)
• Must be familiar with supporting proprietary developed and vendor-based business critical banking applications (.net, java and vendor-based applications)
• Knowledge of ITIL framework (solid understanding of Incident, Problem, Changes)
• Ability to support web-based applications that run on IIS, Apache Tomcat, etc. (knowledge of web servers)
• Awareness of basic networking tools/Services including Active Directory, DHCP, DNS and TCP\IP knowledge.
• Scripting knowledge in languages such as PowerShell and able to run SQL queries
• Strong documentation and technical writing skills awareness of tools like confluence and SharePoint.
• Willing to work on weekend releases and on-call support based on Rota.
• Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
• Strong experience of Release Management processes for the deployment of application packages from development through to production environments.
• Ability to collaborate effectively with Development and other operational support teams in to support the service.
• Experience in providing cross training on application solutions and operational processes to colleagues.

Qualifications:

• Bachelor’s degree or equivalent
• Prior IT Operational Support experience across business-critical Production infrastructure, applications, and database services.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Let’s unleash your full potential at Persistent - persistent.com/careers.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”