Are you an Applications Engineer looking for a new project?
Do you enjoy being part of a successful team?
Join our Team
Our oilfield technology and services helps you operate efficiently and predictably. Ensuring that projects are executed right the first time and assets consistently perform at peak productivity. Our portfolio is enriched by digitalization, artificial intelligence and automation capabilities that enable remote operations, reduce risk, and drive decarbonization efforts.
Partner with the best
This position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. Working seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.
As Applications Engineer, DCF, you will be responsible for:
- Ensuring compliance with manage the Job Cycle (MtJC) process
- Working with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
- Performing offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
- Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
- Designing a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
- Working with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
- Documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
- Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
- Comparing job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
- Working on Field Incidents related to products/services
- Participating in Inc Project Administrator The purpose of this role is to co-ordinate and deliver all required aspects of customer interaction for HGI including administration and delivery of current maintenance contracts and named key accounts and general customer support for all key and standard accounts.
Partner the best
As a Project Administrator, you will be responsible for :
- Proactively managing existing and future installation and maintenance contracts
- Resolving customer issues and queries.
- Offering face-to-face, telephone and email customer support and advice including some out of hours support as required on a rota basis
- Managing the demand for required stock and service parts
- Providing support for engineers, sub-contractors & suppliers as required
- Ensuring contractual obligations are met
- Maintaining and updating project schedules; resolve issues and control resources and deliverables, including third party involvement.
- Proactive planning and management of jobs, projects and aftersales contracts
- Ensuring clear communication to ensure processes are followed and deadlines met.
- Delivery of detailed reports, trends, concerns and customer feedback as required by the business or to meet customer requirements.
- Preparation of documentation for customers as required
- Supporting the team as required.
- Maintaining systems whereby others can track your work so that in the event of your absence, customers continue to receive good service
- Managing the adherence to the Baker Hughes Invoicing Process
Fuel your passion
To be successful in this role, you should have:
- Experience of working in a Customer Support / Parts environment is preferred (but not essential)
- Experience and understanding of ERP systems is preferred (but not essential)
- Candidates who have worked in other industries with transferable skills will be considered
- University degree not required
- GCSE level Maths, English, etc to a good grade (C or above) will suffice
- Strong organisational skills
- Proven experience in managing and coordinating workload
- Excellent communication skills
- Ability to complete work accurately and on time with excellent attention to detail
- Good data manipulation and analytics skills
- Should have permanent work permit in U.K
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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