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About The Role
Balfour Beatty has an exciting opportunity for an Applications Support Engineer to join our growing team in Newcastle
As An Applications Support Engineer You Will:
- Works within the Front Office team to resolve issues passed over from the Service Desk, with external suppliers or colleagues as appropriate
- Supports colleagues and is supported by them in application/end user computing management tasks
- Implements change to applications and their server environment in a controlled manner
What you'll be doing
Operational Responsibilities
- 2nd/3rd Line Support and Configuration changes for existing systems
- Assist in project implementation
- Work with Head of Front Office in onboarding new technologies and applications
- Maintain and manage existing applications. E.g. vulnerability management, version updates
- Work with Change Manager to ensure smooth implementation of changes to the applications estate
- Act as SME and authority for third party applications
Role relationships
- Service Desk
- Business Systems team members
- 3rd Party resources (Suppliers/Vendors)
- Key business stakeholders/superusers
- End users
Key Measures
Planning
- Demonstrates clear understanding of own targets and responsibilities
Operational Responsibilities
- Agreed solutions are delivered within agreed timescales
- Solutions remain aligned to the technology roadmap (and exceptions are agreed)
- Up to date and clear documentation on the key processes within area of responsibility
Customers
- Positive customer feedback
- Clear focus on completing all activity within the performance standards agreed with the customers
Who we're looking for
- Strong knowledge of ITSM tools
- Technical experience / understanding of the application development lifecycle including being able to identify where things are likely to go wrong
- Experience working within an ITIL framework
- Experience of identifying and embedding industry best practice into current ways of working
- Knowledge of change management processes
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
About Us
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:
[email protected] 
